Aeroplan

Discuss topics relating to Air Canada.

Moderators: ahramin, sky's the limit, Sulako, North Shore

Post Reply
Message
Author
NunavutPA-12
Rank 3
Rank 3
Posts: 178
Joined: Tue Aug 18, 2009 12:31 pm
Location: YCO

Aeroplan

#1 Post by NunavutPA-12 » Tue Mar 07, 2017 1:28 pm

While I realize that Air Canada is not "Aeroplan", nevertheless, customers usual associate the two.

The geniuses at Aeroplan have managed to come up with the shittiest customer service of all time.

Since I live in Nunavut, I can't book an Aeroplan seat on-line (having to deal with First Air or Canadian North) since their website does not recognize any departure point in Nunavut. If I call the 1-800 number (hoping beyond hope to actually be able to talk to a human being) I'm asked to log in with my PIN number, but the robot voice tells me my PIN number is "locked". But I can change it on-line. Okay. Go on-line and, in order to change my PIN I have to log in. But the website also tells me my PIN is locked, so I can't log in. WTF!

I have 600,000 Aeroplan points that are useless to me. This is beyond ridiculous!
---------- ADS -----------

Rudy
Rank (9)
Rank (9)
Posts: 1156
Joined: Mon Feb 16, 2004 10:00 am
Location: N. Ont

Re: Aeroplan

#2 Post by Rudy » Tue Mar 07, 2017 5:11 pm

Wow, that's quite a bit of points. I'd use them before they make them worth even less. I imagine you have a decent status level. Your Aeroplan membership card will have a priority reservations phone number on it where you can usually get a real person in less than 5 minutes. I've never been asked for a PIN on that and I used it pretty recently.
---------- ADS -----------

dhc#
Rank 4
Rank 4
Posts: 252
Joined: Sun May 05, 2013 7:38 am

Re: Aeroplan

#3 Post by dhc# » Tue Mar 07, 2017 5:31 pm

NunavutPA-12 wrote:While I realize that Air Canada is not "Aeroplan", nevertheless, customers usual associate the two.

The geniuses at Aeroplan have managed to come up with the shittiest customer service of all time.

Since I live in Nunavut, I can't book an Aeroplan seat on-line (having to deal with First Air or Canadian North) since their website does not recognize any departure point in Nunavut. If I call the 1-800 number (hoping beyond hope to actually be able to talk to a human being) I'm asked to log in with my PIN number, but the robot voice tells me my PIN number is "locked". But I can change it on-line. Okay. Go on-line and, in order to change my PIN I have to log in. But the website also tells me my PIN is locked, so I can't log in. WTF!

I have 600,000 Aeroplan points that are useless to me. This is beyond ridiculous!

If you end up not being able to use these points, have you considered donating them to a charity that could make use of them ?

https://beyondmiles.aeroplan.com/
---------- ADS -----------

NunavutPA-12
Rank 3
Rank 3
Posts: 178
Joined: Tue Aug 18, 2009 12:31 pm
Location: YCO

Re: Aeroplan

#4 Post by NunavutPA-12 » Wed Mar 08, 2017 7:18 am

Yes, I have considered that and will, one day when I'm no longer fit enough to travel, which will likely be pretty soon. I've never had a chance to travel to any destination more exotic than Plattsburg, NY :rolleyes: so I was really hoping that my wife and I could travel a little now that I'm retired.

Thanks for the tip on the number, but there's nothing on my card other than the robot's number. Does anyone have this elusive human-contact number?
---------- ADS -----------

FL410
Rank 3
Rank 3
Posts: 166
Joined: Wed Feb 18, 2004 1:12 pm

Re: Aeroplan

#5 Post by FL410 » Wed Mar 08, 2017 7:28 am

Is it possible to hit 0 during the voice prompts? That can sometimes get around the scripted call flows.
---------- ADS -----------

NunavutPA-12
Rank 3
Rank 3
Posts: 178
Joined: Tue Aug 18, 2009 12:31 pm
Location: YCO

Re: Aeroplan

#6 Post by NunavutPA-12 » Wed Mar 08, 2017 7:46 am

Good suggestion but that just tells me that "the Aeroplan number you have entered is incorrect."
---------- ADS -----------

mato
Rank 2
Rank 2
Posts: 57
Joined: Mon Feb 29, 2016 9:15 pm
Location: Calgary

Re: Aeroplan

#7 Post by mato » Wed Mar 08, 2017 8:33 am

I have given up on just about every point collecting scheme on the market. Just barely holding on to PC points for groceries. The whole Air Miles fiasco was fun to watch.

Any chance writing an email would help? I guess it would take a couple days for a reply but maybe that will save your sanity from being on hold anyways?
---------- ADS -----------

NunavutPA-12
Rank 3
Rank 3
Posts: 178
Joined: Tue Aug 18, 2009 12:31 pm
Location: YCO

Re: Aeroplan

#8 Post by NunavutPA-12 » Wed Mar 08, 2017 4:56 pm

Rudy wrote:Wow, that's quite a bit of points. I'd use them before they make them worth even less. I imagine you have a decent status level. Your Aeroplan membership card will have a priority reservations phone number on it where you can usually get a real person in less than 5 minutes. I've never been asked for a PIN on that and I used it pretty recently.
My Aeroplan card is ancient (I really should get a new one) so it didn't have that number on the back. A friend gave me the number this afternoon. You were right - an actual human being in about two minutes! She helped me through the process of creating a new PIN on-line and all is well now. Should be ....I think .... pretty sure ....
---------- ADS -----------

shane.hunt51
Rank 0
Rank 0
Posts: 6
Joined: Sat Mar 22, 2014 11:12 am

Re: Aeroplan

#9 Post by shane.hunt51 » Sun Mar 12, 2017 4:21 pm

Might I suggest a "Mini Round the World Trip" or a "Round the World Trip".

When you make an international Aeroplan ticket booking, Aeroplan will allow you two stop overs, plus your actual destination. You can also stop at other places for up to 24 hours, if you are there for more than 24 hours it is considered a stop over. Last summer my wife and I flew from Toronto to Jakarta, Indonesia and stayed there for a week visiting Borneo. We then continued on to Shanghai China for a few days, stopping in to Hong Kong for 23 hours on the way. Our last stop was Tokyo, where we spent two weeks criss-crossing Japan. This trip would be considered a "Mini Round the World", and there are distance restrictions on where you can make your stop overs on the way to your destination, but you can actually setup an itinerary where you cross both the Atlantic and Pacific oceans; effectively making it an around the world trip. Our whole trip was booked all in business class for 300K points, 150000 points each.

An actual around the world Aeroplan trip includes five stops I believe, with economy class bookings starting at 200k points per person.

A "Mini Round the World" trip is the best use of points in my opinion, and you can get more information here: http://www.flyertalk.com/forum/air-cana ... i-rtw.html

The Aeroplan reward chart can be found here, and there is information mid-way down the page on around the world bookings:
https://www4.aeroplan.com/use-your-mile ... anguage=en

I know Aeroplan can be a pain to deal with, but there is still some pretty good value in the program if you are prepared to work a little bit to unlock it.

Let me know if you have any questions, or need any help!
Shane
---------- ADS -----------

Post Reply

Return to “Air Canada”