Employee Standby Travel Line

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TFTMB heavy
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Re: Employee Standby Travel Line

#26 Post by TFTMB heavy » Sun Nov 24, 2013 6:02 pm

Why are AC and WJ waisting resources on taking these calls? Couldn't the JS be booked on line and then you have your documents verified at the airport as usual? It would be pretty simple and free up those lines and personnel taking the alls for full fare pax while we input our credit card info in ourself.
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FL020
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Re: Employee Standby Travel Line

#27 Post by FL020 » Fri Feb 28, 2014 10:37 pm

I apologize in advance for bringing this up again.....but I've been on hold now for 3:30. (Phone is on speaker, getting things done around the house while listening to Johnny tell me we apologize for the inconvenience, someone will be with you shortly) Before anyone scalds me with smart remarks, I know and understand I could be calling the "others" but the term reciprocity should mean something.

I'm not here to bit$% and complain, but do the employees have to put up with this line? Is there something in the works to change this?
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TrailerParkBoy
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Re: Employee Standby Travel Line

#28 Post by TrailerParkBoy » Sat Mar 01, 2014 12:02 pm

FL020 wrote:.

I'm not here to bit$% and complain, but do the employees have to put up with this line? Is there something in the works to change this?
The employees can book online and see that the flights are full! Travelling standby with Air Canada is useless!
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Re: Employee Standby Travel Line

#29 Post by DH772 » Sat Mar 01, 2014 2:09 pm

I know and understand I could be calling the "others" but the term reciprocity should mean something.
I'm not sure I quite understand? What exactly do you mean by "reciprocity"? Unless you're working for an airline here in Canada I'd say any "reciprocity" is highly favored towards your company having an agreement with AC to begin with!

Not only are you flying for absolutely free, you're actually costing the airline extra fuel just having you on the flight. As much as it may suck holding that long, I just don't see how one can sit there and complain under the circumstances
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pelmet
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Re: Employee Standby Travel Line

#30 Post by pelmet » Mon Mar 10, 2014 4:40 pm

I had a nice 6.5 hour ordeal.

Call and get the callback option for between about 1.8 and 2.5 hours. When they finally called back, not once but twice the line got cutoff from their end so now it as been about 4 hours(waiting for a call back). Then I tried again and there was a miracle because I got through in 30 seconds. So I ask for a Zed listing and she says she is new and doesn't know how to do it and will have to put me back in the regular wait despite pleas for her to ask someone else to do the job she can't.

No luck so I go back on hold and another miracle happens with another pick up after 30 seconds by a very difficult to understand lady. I have a couple of other questions to ask which she does not appear to understand so I just stick to the basics of a listing which she seems to understand until the call gets cutoff from their end. Another two hours on hold and then I make it through and finally get a listing.

I hope they are losing a lot of business due to this poor service.
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TheStig
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Re: Employee Standby Travel Line

#31 Post by TheStig » Mon Mar 10, 2014 9:12 pm

pelmet wrote: I hope they are losing a lot of business due to this poor service.
Business such as your zed fare?
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Transonic
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Re: Employee Standby Travel Line

#32 Post by Transonic » Mon Mar 10, 2014 9:46 pm

Is it still cheaper for an AC pilot to commute/travel on WS than on AC? Or has AC revised their fees for employee pass travel?
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DBC
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Re: Employee Standby Travel Line

#33 Post by DBC » Mon Mar 10, 2014 10:19 pm

Transonic wrote:Is it still cheaper for an AC pilot to commute/travel on WS than on AC? Or has AC revised their fees for employee pass travel?
Still cheaper to fly WJ from what I know, although we do get 3 zero charge passes a year.
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albatross
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Re: Employee Standby Travel Line

#34 Post by albatross » Wed Mar 12, 2014 11:40 am

Things are a little lop-sided on this agreement. Look for changes to be happening on the WJ side to make things a little more fair. Eg limited jump seats. Hopefully this standby debacle will get sorted out before this happens. We need to support each other.
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3down&loct
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Re: Employee Standby Travel Line

#35 Post by 3down&loct » Thu Apr 24, 2014 8:14 pm

Come on AC. Get your shit together. Not even being able to get by the busy signal is BS. 50 calls now and cant even get voicemail. Unbelievable, and it's not even a busy flying time.
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DH772
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Re: Employee Standby Travel Line

#36 Post by DH772 » Thu Apr 24, 2014 9:27 pm

Come on AC. Get your shit together. Not even being able to get by the busy signal is BS. 50 calls now and cant even get voicemail. Unbelievable, and it's not even a busy flying time.
What do you mean? Why are you on phone?
You can book it all online. Takes 10 minutes at the most. VERY easy my friend. Just go to aircanada.ca, select your flight, pay for flight and BINGO. You got yourself a ticket. Good Luck.
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ahramin
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Re: Employee Standby Travel Line

#37 Post by ahramin » Fri Apr 25, 2014 12:38 am

DH772, I fail to see what that has to do with a reciprocal jumpseat program.
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Jack In The Box
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Re: Employee Standby Travel Line

#38 Post by Jack In The Box » Sun Apr 27, 2014 11:42 am

I just called right the second the call center opened and was on hold for 30 minutes. I missed a flight cut off time that I really needed to make and then... The line just cut out on me. So I call back, wait is 45-1:15. Then the line cuts out on me again. Now it's 1.5-2 hours. What gives????!!
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ahramin
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Re: Employee Standby Travel Line

#39 Post by ahramin » Sun Apr 27, 2014 12:41 pm

I had a day like that once. Spent 30 minutes on hold, cut off, another 30 minutes on hold, cut off. The strange thing was it seemed like it was happening right when I was finally getting through to someone both times.
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Norwegianwood
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Re: Employee Standby Travel Line

#40 Post by Norwegianwood » Sun Apr 27, 2014 7:44 pm

This might have something to do with wait times...........

Employees.......... 24,500
Retirees............. 29,000 (last count)

:smt014
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whiteguy
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Re: Employee Standby Travel Line

#41 Post by whiteguy » Mon Apr 28, 2014 12:55 am

Norwegianwood wrote:This might have something to do with wait times...........

Employees.......... 24,500
Retirees............. 29,000 (last count)

:smt014
That has nothing to do with it. Employees and retirees list online!
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Squid
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Re: Employee Standby Travel Line

#42 Post by Squid » Mon Apr 28, 2014 12:34 pm

some improvements are coming like auto call back and maybe a living pnr or profile
another issue is getting and keeping staff at the yyz call center
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Norwegianwood
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Re: Employee Standby Travel Line

#43 Post by Norwegianwood » Mon Apr 28, 2014 12:38 pm

whiteguy wrote:
Norwegianwood wrote:This might have something to do with wait times...........

Employees.......... 24,500
Retirees............. 29,000 (last count)

:smt014
That has nothing to do with it. Employees and retirees list online!
Guns blazing whiteguy............................

Not so, I have had to go to the travel line because of anomalies with the online listing and I am certain there are many more who have also, that's why they have it, not just for the "freebee jumpseaters".

:prayer:
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DH772
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Re: Employee Standby Travel Line

#44 Post by DH772 » Mon Apr 28, 2014 3:02 pm

DH772, I fail to see what that has to do with a reciprocal jumpseat program
It was sarcasm. If you don't like the system to get a FREE flight, then book a regular fare ticket online.
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whiteguy
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Re: Employee Standby Travel Line

#45 Post by whiteguy » Mon Apr 28, 2014 11:25 pm

Norwegianwood wrote:
whiteguy wrote:
Norwegianwood wrote:This might have something to do with wait times...........

Employees.......... 24,500
Retirees............. 29,000 (last count)

:smt014
That has nothing to do with it. Employees and retirees list online!
Guns blazing whiteguy............................

Not so, I have had to go to the travel line because of anomalies with the online listing and I am certain there are many more who have also, that's why they have it, not just for the "freebee jumpseaters".

:prayer:
Wow, guns blazing hey. You must be right then, that must be the reason. :roll:
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pelmet
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Re: Employee Standby Travel Line

#46 Post by pelmet » Mon May 05, 2014 10:37 pm

DH772 wrote:
DH772, I fail to see what that has to do with a reciprocal jumpseat program
It was sarcasm. If you don't like the system to get a FREE flight, then book a regular fare ticket online.
As an AC employee, I guess it never occurred to you that paying passengers are going through the same experience.

Obviously not.
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Re: Employee Standby Travel Line

#47 Post by DH772 » Mon May 05, 2014 11:47 pm

Where in my post did I ever mention full paying passengers? I didn't. Passengers get priority on the line over standby travel line. Full fare passenger shouldn't wait hours on phone.

My post was about the whiny pilots who complain on a forum because it's too hard to book a free airline ticket!!!!! Like I said, next time buy a full fare ticket and avoid the headache.
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Re: Employee Standby Travel Line

#48 Post by Norwegianwood » Tue May 06, 2014 12:22 am

Hey Whiteguy!

[/quote]Wow, guns blazing hey. You must be right then, that must be the reason. :roll:[/quote][/quote]

Funny how things get lost when you are not face to face, I thought you were "guns blazing" not me.......... :lol:
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ahramin
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Re: Employee Standby Travel Line

#49 Post by ahramin » Tue May 06, 2014 1:58 pm

DH772, I get the feeling you don't understand what a reciprocal jumpseat program is. It is negotiated by the pilots of a given company as part of their compensation package and then reciprocals negotiated with other pilot groups. It isn't something AC does for pilots out of the goodness of their hearts, it's something they have told their pilots they are going to do as part of their compensation, and then failed to do. As I have said before, doesn't matter for me as my airline offers AC far less than we get in return so I'm not in a position to complain, AC pilots don't care. But when AC pilots start finding that the likes of Westjet and United drop them off their lists because it's nearly impossible to book a simple ticket, they aren't going to be happy about it.

As someone else above said though, they don't treat their full fare customers much better. Yesterday I was done 4 hours early so I tried to book a jumpseat. Couldn't get through. I called the regular number to see how things were looking overall and the wait time was over an hour. Called Westjet and the wait was 4 minutes, which is pretty long for them.
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Re: Employee Standby Travel Line

#50 Post by Elessar_44 » Wed May 07, 2014 2:48 pm

"Thank you for calling Air Canada Employee Travel line. Current hold time is greater than 3 hours"

And that's after about half an hour of random redials resulting in busy signals.
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