Westjet doesn't oversell?

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co-joe
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Westjet doesn't oversell?

#1 Post by co-joe » Sat May 20, 2017 7:40 pm

Just saw the tv commercial where WJ says that don't ever oversell flights, and I gotta say I was pretty impressed by this. Are you really able to achieve the load factors you do without overselling?
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True North
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Re: Westjet doesn't oversell?

#2 Post by True North » Sat May 20, 2017 7:48 pm

I'm pretty sure they never have.
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Re: Westjet doesn't oversell?

#3 Post by mato » Sat May 20, 2017 8:40 pm

I'll bet it's BS. Porter told their contract customer services agents at out stations to tell passengers they don't overbook, but it was known that on certain routes porter over booked flights.

I would imagine certain routes Westjet may not over book. Maybe destinations serviced once a day like London. But routes where they have 5 plus flights daily like YYC YEG, I think they are full of it if they say they don't overbook. I could be wrong though!
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Re: Westjet doesn't oversell?

#4 Post by co-joe » Sat May 20, 2017 10:46 pm

I saw it on tv so it must be true.

https://www.youtube.com/watch?v=h1ECNvo6DMQ
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Re: Westjet doesn't oversell?

#5 Post by aerobod » Sat May 20, 2017 11:08 pm

mato wrote:I'll bet it's BS. Porter told their contract customer services agents at out stations to tell passengers they don't overbook, but it was known that on certain routes porter over booked flights.

I would imagine certain routes Westjet may not over book. Maybe destinations serviced once a day like London. But routes where they have 5 plus flights daily like YYC YEG, I think they are full of it if they say they don't overbook. I could be wrong though!
We do not oversell tickets, the Sabre reservation system is not configured to allow tickets to be sold beyond seat capacity. Overbook conditions will only occur due to an operational issue such as a seat cap due to weather conditions or an equipment change due to a maintenance issue.
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Re: Westjet doesn't oversell?

#6 Post by JBI » Sun May 21, 2017 3:56 am

This is true. WestJet does not oversell flights on purpose. It definitely has a negative effect on the loads on some of the shorter business routes (i.e. LGA where United, AA and AC consistently have higher loads than WJ (through my own observations commuting multiple times each month)). If there are 168 seats on the 737-800, that's all they will sell.

As aerobod outlines above, that doesn't mean there won't be situations where folks get bumped or there are more confirmed guests for a particular flight, but that's in cases where there have been cancellations, IROPs, equipment downgrades etc.
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Re: Westjet doesn't oversell?

#7 Post by mato » Sun May 21, 2017 5:11 am

Well that's pretty fantastic from the point of view of those who want to commute or fly standby. Wonder how long they will stick this out? They have overbooked in the past? Is this just a new development with all the news on the topic?
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Re: Westjet doesn't oversell?

#8 Post by fish4life » Sun May 21, 2017 8:28 am

They have never overbooked, it would actually be in WJ best interest to lobby the government to change the rules and not allow overbooking since it wouldn't cost them anything
.
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Re: Westjet doesn't oversell?

#9 Post by av8ts » Sun May 21, 2017 5:21 pm

It appears the new regulations will not prevent overbooking however it will not allow airlines to bump passengers from an oversold flight. The airlines will have to keep increasing the compensation amount until someone volunteers. This is a bonus for passengers, and an airline that oversells becomes more attractive than an airline that doesn't. But a ticket on an oversold flight, volunteer to sit in J class on the next flight and your given more money than you paid for your ticket.
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Re: Westjet doesn't oversell?

#10 Post by flyer 1492 » Sun May 21, 2017 6:12 pm

fish4life wrote:They have never overbooked, it would actually be in WJ best interest to lobby the government to change the rules and not allow overbooking since it wouldn't cost them anything
.

Maybe they can speak to certain senators...
lol
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Re: Westjet doesn't oversell?

#11 Post by twinpratts » Sun May 21, 2017 6:50 pm

We've never overbooked.
Occasionally, a plane goes mechanical and has to be swapped out for a smaller one (that always causes problems), but we do our best to re accommodate as best as we can.
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Re: Westjet doesn't oversell?

#12 Post by Lateralus » Sun May 21, 2017 7:20 pm

mato wrote:Well that's pretty fantastic from the point of view of those who want to commute or fly standby. Wonder how long they will stick this out? They have overbooked in the past? Is this just a new development with all the news on the topic?

No its always been this way. This is nothing new.
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Re: Westjet doesn't oversell?

#13 Post by fish4life » Sun May 21, 2017 7:21 pm

flyer 1492 wrote:
fish4life wrote:They have never overbooked, it would actually be in WJ best interest to lobby the government to change the rules and not allow overbooking since it wouldn't cost them anything
.

Maybe they can speak to certain senators...
lol

Hahaha
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Re: Westjet doesn't oversell?

#14 Post by KAG » Sun May 21, 2017 8:27 pm

Doesn't happen. I have seen accidental over sells of premium, but otherwise no.
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Re: Westjet doesn't oversell?

#15 Post by leftoftrack » Mon May 22, 2017 12:24 pm

Westjet doesn't oversell, But Saber definitely allows it. If saber didnt allow it then the majority of airlines world wide couldn't oversell.
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Re: Westjet doesn't oversell?

#16 Post by aerobod » Mon May 22, 2017 9:10 pm

leftoftrack wrote:Westjet doesn't oversell, But Saber definitely allows it. If saber didnt allow it then the majority of airlines world wide couldn't oversell.
It depends on the configuration of the Sabre partition for a given airline, WestJet's partition is not configured for overselling.
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Re: Westjet doesn't oversell?

#17 Post by George Taylor » Tue May 23, 2017 6:04 pm

mato wrote:I'll bet it's BS. Porter told their contract customer services agents at out stations to tell passengers they don't overbook, but it was known that on certain routes porter over booked flights.

I would imagine certain routes Westjet may not over book. Maybe destinations serviced once a day like London. But routes where they have 5 plus flights daily like YYC YEG, I think they are full of it if they say they don't overbook. I could be wrong though!
Yep, you are wrong.
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Re: Westjet doesn't oversell?

#18 Post by FAD3C » Thu May 25, 2017 7:40 pm

co-joe wrote:I saw it on tv so it must be true.

https://www.youtube.com/watch?v=h1ECNvo6DMQ
So this is what they were filming a few weeks ago over by the satellite gates in Terminal 3....
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Re: Westjet doesn't oversell?

#19 Post by co-joe » Fri May 26, 2017 6:21 pm

Did you see a guy laying on the check in counter making PA announcements? :lol:
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Re: Westjet doesn't oversell?

#20 Post by leftoftrack » Sun May 28, 2017 1:04 am

Dude said they can't oversell cause of saber. Saber aint why they don't oversell. Dont over think this one
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