Air Transit use to use Servisair(swissport) for their ground handling needs but a few years ago the decided they could save money by giving the contract to ASIG now know as Menzies that lasted one winter as ASIG lost the contract due to poor service such as no staff showing up to work on weekends,thefts,and other issues so instead of going back to swissport they decided they could save more money by giving the contract to the folks at first air.First air does not keep staff around all day waiting for diversions and first air does not have the ground support equipment such as stair trucks or push or tow tractors available to handle wide body aircraft.So moral of the story is if you pay cheap you get cheap.
This right here is exactly what happened.
Transat is a cheap company, that squeezes every contractor as much as they can.
First Air had ONE rampie for their 4 aircraft. Swissport even offered assistance, after taking care of their own clients, and 7F refused the help. Including airstairs that were within sight of the Transat planes.
This one falls on Transat for not planning on contingencies, and not opening up their wallet when the plan falls apart. It'll be interesting to see if the CTA cuts through it and finds the truth.
How can you write such B/S ?
Did you read the letter ?
The flights were not delayed for lack of air stairs.
The flights were not delayed for lack of rampies.
The flights were not delayed for lack of gates.
The flights were not delayed for lack of catering.
They were delayed for lack of fuel. Fuel, fuel and only fuel. The pilots were calling for fuel over the radio. Air Transat was asking for fuel over the phone.
They were delayed because several Air Canada flights, several Rouge flights, one KLM, one Air France and one Emirates, most of which landed after the first three Air Transat aircraft to arrive at YOW, were refueled before the three Transat aircraft and departed while the Transat aircraft were still waiting on their fuel.
The only question to be asked is WHY were all other aircraft refueled before the three Air Transat flights while these were relegated to the de-icing bay.
The Air Stair became a necessity for that one aircraft after its APU quit due to fuel starvation 4 or 5 hours after landing. To open the doors on an aircraft whose floor is 4 meters from the ground, one need to have air stairs installed, so people don't fall out and kill themselves. But right until the APU quit, the flight was being told the fuel would be right over. It arrived just after the APU quit......