Here is my rant that I want to pass along. I recently flew a single from Alberta to SW Ontario. I landed in Atikoken mid morning on a Saturday in June. Flight Sup did say that a call out charge could be levied for services. Fuel was 2.00 per litre plus taxes and I did get dinged $75 dollar call out charge when invoiced by mail. 78 litres of fuel cost me $261.03 or $3.34 cents per litre tax in. I thought a call out charge for a Saturday monring was extreme so I contacted the town of Atikoken by email and voice mail a few weeks ago. ( I wanted the call out charge waived) Today I received a call from the town and was told to basically go pound salt. I explained that I thought the call out charge was excessive and I was told that my fuel stop cost the tax payers of Atikoken in access of $300 (nobody works weekends in Atikoken) so quit your whining so to speak. I explained that with your cost of fuel, the call out should factored in and that I'm sure I wasn't the only pilot that was jaded by the high cost of flying into your airport on a Saturday or Sunday during working hours. I was told politely that we don't need your business thank you very much for calling good bye..... click....dial tone,........So, my fellow aviators....I'm just passing along my experience and I will now avoid this airport because I felt ripped off and was treated rudely when I complained. I don't know the gentlemen that blew me off ( didn't catch his name), but I hope somebody in your town council, see's the benefits of enticing aviators to come to your town for tourism or whatever and if arriving by air have a excellent experience and that starts with your airport services. Customer Experience goes a long way. Till things change your airport is off my list of airports that I'll visit in the future.
Just my 2 cents on a experience I had in beautiful North Western Ontario I wanted to share.........
