righthandman wrote: ↑Mon Jun 03, 2019 10:21 am
If you bothered to read my original post I wasn’t expecting a free/warranty fix. I just don’t want to throw out an $1100 purchase because my options to fix it properly are down to zero. Read before commenting, you’ll come across as at least appearing smarter.
It's an $1100 purchase depreciated over 10 years. If you don't want to throw it out, then pay to get it fixed yourself. It doesn't matter if it's no longer supported; any electronics shop should be able to deal with it with non-Bose parts.
I wouldn't expect free support for a car ten years after I bought it, let alone a small electronic appliance, especially if it's been discontinued in the meantime. If a light burns out in your car, would you just throw it out, or would you have a mechanic fix it for a small expense? Or, based on these posts, would you storm into the dealership and demand they fix it for free even though the warranty expired five years ago?
righthandman wrote: ↑Mon Jun 03, 2019 6:19 am
I am a flight instructor that purchased a Bose X aviation headset whose external wiring has frayed where it meets the ear cup and now I am being told the only authorized service center in Canada no longer supports repairs for this nor carries parts. I paid over $1100 C for the bloody things and there is nothing otherwise wrong with it nor are the replacement A20 have any features I especially need or want and I am being told the best I can do is get a lousy $300 using a trade in program. ARE YOU FREAKING KIDDING ME? I don’t have $1300 to blow on something that works perfectly fine but has a very predictable wear and tear defect. That’s like buying a Tesla and having to throw it out because the tires wore out. I AM BEYOND DISAPPOINTED and intend to make quite a scene at OSHKOSH 2019 about this. Furthermore I will warn ALL my students past and future about this situation including the largest pilot forum here in Canada and whoever else I find and will listen to me. Thanks a lot Bose.
Now I don’t even like Bose that much but... that’s more like buying a Tesla, and when your tires wear out you go to the dealership and go on a mad rant about how they owe you free replacement tires.... Be a normal person by getting your tires replaced by Kal-tire or any number of shops that sell new tires.
On a side note, my old Lightspeed had the same issue, and I mailed the headset to them and they replaced the cable free of charge. BUT, key point here: they were still on warranty.
Also, this headset of yours broke in 2016, but it’s 2019 now and you’ve decided to complain about it on avcanada? What sort of response did you expect from people?
Ok so here is my final comment on this subject. It was intended as an alert to our throw away society mentality and our money grubbing manufacturers that hire marketing companies to extoll the virtues of their product but have no intention of backing it up with proper after purchase support. Bose is the one I am talking about in this specific case. But by all means go ahead and believe their crap. I’m outta here...
Has nothing to do with my attitude. The fact is Bose doesn’t properly support their product. It’s seems the quality is cheap unlike their price.
My headset came with a 5 year warranty. Did you get some special 20 year add on?
I guess you’re one of those with the attention span of a goldfish. Read my original post. I just want to pay for a fix and can’t because it’s NO LONGER SUPPORTED. Maybe if I use Caps it’ll sink in.
You can’t? Am I missing something? You said in your original post that the external wire had frayed where it meets the ear cup... Is this wire made from endangered animal?
Has nothing to do with my attitude. The fact is Bose doesn’t properly support their product. It’s seems the quality is cheap unlike their price.
My headset came with a 5 year warranty. Did you get some special 20 year add on?
I guess you’re one of those with the attention span of a goldfish. Read my original post. I just want to pay for a fix and can’t because it’s NO LONGER SUPPORTED. Maybe if I use Caps it’ll sink in.
It doesn’t need to be supported. What aren’t you understanding? Just take it to an electronics repair shop if you’re too inept to tackle it yourself. Problem solved.
righthandman wrote: ↑Mon Jun 03, 2019 6:19 am
I am a flight instructor that purchased a Bose X aviation headset whose external wiring has frayed where it meets the ear cup and now I am being told the only authorized service center in Canada no longer supports repairs for this nor carries parts. I paid over $1100 C for the bloody things and there is nothing otherwise wrong with it nor are the replacement A20 have any features I especially need or want and I am being told the best I can do is get a lousy $300 using a trade in program. ARE YOU FREAKING KIDDING ME? I don’t have $1300 to blow on something that works perfectly fine but has a very predictable wear and tear defect. That’s like buying a Tesla and having to throw it out because the tires wore out. I AM BEYOND DISAPPOINTED and intend to make quite a scene at OSHKOSH 2019 about this. Furthermore I will warn ALL my students past and future about this situation including the largest pilot forum here in Canada and whoever else I find and will listen to me. Thanks a lot Bose.
Now I don’t even like Bose that much but... that’s more like buying a Tesla, and when your tires wear out you go to the dealership and go on a mad rant about how they owe you free replacement tires.... Be a normal person by getting your tires replaced by Kal-tire or any number of shops that sell new tires.
On a side note, my old Lightspeed had the same issue, and I mailed the headset to them and they replaced the cable free of charge. BUT, key point here: they were still on warranty.
Also, this headset of yours broke in 2016, but it’s 2019 now and you’ve decided to complain about it on avcanada? What sort of response did you expect from people?
My Lightspeeds broke out of warranty and they fixed them at a cost. The big difference though is the Z2's are still supported. I can understand that the Bose X aren't. They are oooooold.
Wow.... i feel for sorry for whomever sees you as their "right hand man" ... total loser... send you muffs to the authorized USA service center if you're so scared of voiding your warrany... oh wait.. your headset is 10 years old and worked for 7 before it had an issue and now you come on here to whine your frustrations.. p!ss off.. Bose is solid. So is Lightspeed. DC for the win...
I thought to be an aviator, problem solving was one of the requirements?
Send it to an authorized Bose dealer and be prepared to pay in USD for the repair or find a reputable avionics guy, where you're located who's up for the challenge. Failing that, continue on your ride (and posting on this issue) on your whambulance.
righthandman wrote: ↑Mon Jun 03, 2019 10:52 am
It was intended as an alert to our throw away society mentality
A society is made of people, break the chain by fixing this thing outside Bose’s network as a middle finger to them. Do it yourself on your kitchen table, make a tutorial on how other upset customers can fix theirs. When enough people do it Bose will want their piece of the pie and continue support.
It’s not hard, just fix the thing. You’ll probably even learn something new while you’re at it.
I totally get your rage. The other day I drove my grey market ‘83 Pontiac Fiero at the GM DEALERSHIP NO LESS. I told the service manager that I wanted the whole thing rebuilt with genuine GM parts and he kept giving excuses such as ‘originally built out of tank parts from Soviet country that doesn’t exist anymore’.
Millennials these days ... they just don’t know the customer is always right
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In twenty years time when your kids ask how you got into flying you want to be able to say "work and determination" not "I just kept taking money from your grandparents for type ratings until someone was stupid enough to give me a job"
It does kinda suck nowadays how everything is throwaway, 10 years old in my opinion shouldn't be obsolete and not repairable, especially since the company is still in business. Electronic repair shops seem to be a dying thing these days. I'd just fix it myself, saves the frustration of having to deal with "people"
We do live in a throw-away society, but we also live in a society where people expect unmerited favor. ...perhaps the best way to revert that is to learn to fix things for yourself and confront your unrealistic expectations of others, rather than try and spin it into some sort of lesson you're passing on to us or whatever.