Sorry in advance for the rambling nature of this post. I'm hoping it'll get conversation started regardless.
I have a question for pilots -- what is your opinion of air traffic controllers?
There seems to be a lot of bitterness and anger amongst the posts on this board, and I'm wondering if you feel that represents the pilot community as a whole. If your opinion is low, why is it that way? What things do we do as a group, either generally or specifically, that cause frustration for you?
I'm aware that a large number of my controller colleagues behave like they've forgotten (or never accepted) that we're in the service industry. Just like any industry, we've got all sorts of personalities -- lazy types who are just there for the cheque; old, crusty guys who will never change because this is the way it was 20 years ago, are among them. I have no doubt this is a major source of frustration, unfortunately there's very little influence I can have on a coworker's attitude (at least in the short term.)
We do have lots of people who do take great pride in their work and want to improve things. We get upset when we make a mistake, and at least as frustrated as you when I see a colleague half-assing it and providing bare minimum service. We want to make it better.
What things can a single controller do to help? What do you wish we could do as a group?
In Winnipeg, in the years I've been here, it seems like the relationship with local pilots has degraded significantly. Do the locals agree? Does the region you work in, either as pilot or controller, have good interaction? What sort of things have gone on to create that situation?
I don't think there are any quick fixes, but I do want to start taking steps to making it better. Suggestions and comments are appreciated. I'll answer as best I can any questions about local Winnipeg issues. |
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