Cargo Agent - Pacific Coastal Airlines

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Cargo Agent - Pacific Coastal Airlines

#1 Post by pacificcoastal » Wed Jun 13, 2018 9:12 am

Pacific Coastal Airlines is currently looking for Cargo Agents (various positions) . This position is based out of the South Terminal building at the Vancouver International Airport in Richmond.

Pacific Coastal Airlines Cargo Agents are responsible for all logistical aspects of transporting materials or parcels, including scheduling, packing, routing, documentation, tracking, compliance, client communication and price negotiation. They ensure that shipments are picked up and delivered on time, paperwork is completed, and fees are collected.

The ideal candidate for this position is someone who has excellent people skills and enjoys working in ever-changing environment where multi-tasking and flexibility are the key attributes. He or she is responsible to ensure that Company Standard Operating Procedures and Transport Canada Air Cargo Security Regulations are adhered to at all times.

Job Responsibilities:
Provide front-line customer service to external and internal customers
Answer customer inquiries in-person, over the phone and via emails
Advise on cargo rates and status
Investigate and handle customer complaints
Deal with time sensitive shipments, notify customers of the freight arrival
Trace lost or misdirected cargo and associated records
Weigh cargo items, compute and calculate charges for services in accordance with tariff rules
Process and collect payments, prepare and issue airway bills and shipping documentation, enter shipping information into a computer
Maintain and update records on a regular basis
Operate forklift, pick-up trucks and baggage carts to transfer, load and unload cargo
Lift and move cargo, ensure that is has being directed properly
Decide whether to accept or reject cargo items, provide special handling of cargo as required
Possess an excellent understanding of company products and services and effectively promote them at all times
Deliver service standards in accordance with Pacific Coastal Airlines philosophy
Represent Pacific Coastal Airlines in a professional manner to our partners, vendors, and customers
Other duties as assigned

Preference will be given to applicants holding a valid class 5 driver's license. A copy of an up-to-date drivers abstract is required
Previous customer service experience is an asset
Proficient at data entry and basic math skills
Capable of lifting up to 50 pounds
Must be able to obtain and maintain designated security clearance

Skills and Abilities:
Good written and oral communication skills, including the ability to actively listen, ask questions, and respond in language that clients understand
Ability to work independently under minimal supervision and/or as part of a team
Complete tasks in an efficient and accurate manner
Flexible to work weekends, evenings, holidays and/or irregular shifts
Able to work outdoors during inclement weather conditions
Comfortable using computers and POS machines on a regular basis

Interested applicants please complete your job application by clicking on

Pacific Coastal Airlines is an equal-opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of ethnicity, gender, disability or any other identifying characteristic.
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