Company Name: Textron Aviation
Submit your application online at https://txtav.com/careers
Provide technical advise and service assistance to customers and authorize Service Facilities within regions of Western Canada for all matters and situations regarding Textron Aviation products. Maintain customer goodwill by being the first line of support and primary point of contact for Textron Aviation customers and the customer’s personal advocate by addressing all issues concerning the aircraft.
Identify field issues and document maintainability and/or reliability issues to product support personnel for product improvement consideration within the company.
Accurately prepare appropriate documentation to inform applicable persons and management of fleet issues, including potential fleet and financial impact.
Must be capable of working on all models of Textron Aviation products and are encouraged to broaden working knowledge by attending maintenance training on a regular basis.
Research and respond to incoming phone calls, letters, emails, etc. from owners and operators requesting technical assistance. Liaise with Product Support personnel to obtain specific information when required.
Must be able to deal with ambiguity and handle issues covering a variety of situations.
Work with Authorized Service Facilities to uphold all applicable requirements and provide necessary training to meet our customer’s expectations.
Address questions regarding Warranty, applicable Service Programs, and CAMP/CESCOM.
Maintains an overall understanding of the pulse of the aviation community for respective region by; communicating with customers, sales, maintenance and marketing vendors within region of responsibility.
Actively participate in trade shows and technical events within assigned geographic region.
Assist the aircraft sales organization and Textron Aviation service center organization with prospect and customer contacts, providing technical support as necessary.
Represent Textron Aviation and department at supplier meetings and operator conference, preparing high quality verbal/visual aid presentations as required.
Develop strong relationships within regional customer base and bee available 24/7.
Bachelor’s degree required
A&P certificate or equivalent required
Pilots license preferred
Minimum 5 years aircraft maintenance-oriented experience with extensive technical knowledge.
Position resided in Western Canada
Must be able to travel worldwide, sometimes on short notice
Excellent oral, interpersonal and written communication skills
Strong organizational abilities, including follow-up to multiple issues within multiple resources
Valid driver’s license
Prior Customer Service, Service Center or Field Service experience
Self-motived, disciplined and able to meet department objectives
Able to recommend support equipment requirements a spares inventory levels for fixed based maintenance operations