Customer Service Agent (Dawson Creek)

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Rank 7
Posts: 605
Joined: Fri Jul 06, 2012 2:00 pm
Location: YVR, Richmond, British Columbia

Customer Service Agent (Dawson Creek)

Post by pacificcoastal » Thu Feb 13, 2020 2:09 pm

Join our team!

Pacific Coastal Airlines is seeking a permanent part-time on call Customer Service Agents based in Dawson Creek, BC to support our Capacity Purchase Agreement with WestJet, operating as WestJet Link in the region. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic and rewarding work environment. We are excited to welcome safety-oriented and customer service minded individual to continue their career with our growing company.

Pacific Coastal Airlines is headquartered at the South Terminal building at Vancouver International Airport. Under the Pacific Coastal banner we fly scheduled and charter service between busy international airports, remote destinations, and beautiful communities in the province of British Columbia.

Customer Service Agents are part of a team that works in conjunction with crew members and ground agents to escort and board passengers, maintain baggage accuracy and safety. Pacific Coastal Customer Service Agents are responsible for providing outstanding service to our customers and must embody the Pacific Coastal Airlines motto of "People Friendly, People First". The successful individual will be expected to role model behaviors that respect the corporate values, professionalism, diversity and service excellence to our internal and external customers.

Job Responsibilities:

-Check-in passengers, issue boarding passes, verify immigration documents
-Check baggage and collect excess baggage/overweight charges
-Execute deplaning and boarding processes, ensuring a safe, on-time departure
-Resolve service disruption issues such as cancelled or missed flights, determining alternative flight options, changes or rebooking reservations
-Possess an excellent understanding all company products, services, processes and guidelines
-Commitment to providing a safe, stress-free and friendly passenger experience
-Other duties as assigned

Qualifications and Competencies:

-Minimum of two years' experience in customer-facing role
-Ability to work under pressure with minimal supervision
-Clear and effective communication skills with demonstrated ability to have difficult conversations
-Ability to work in a time-sensitive, ever changing environment where multitasking and problem solving are key attributes
-Flexible to work weekends, evenings, holidays and/or irregular shifts
-Must be able to obtain and maintain designated security clearance


Company Culture: We honour our company motto of People Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture.

Compensation: We recognize and value industry experience by offering competitive compensation commensurate with prior experience as well as a company-match Group RRSP to assist with retirement planning.

Travel Benefits: We offer excellent travel perks within the Pacific Coastal network for employees, their families, and their buddies. Also available to employees and their eligible family members is standby travel on many other airlines across the world. Additionally, employees are eligible for corporate discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network.

Employee Programs: We have employee recognition and reward programs, a milestone service recognition program, employee appreciation events throughout the year, and an online learning and development program.

If this role interests you, please visit our career page:
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