Quality Assurance Manager - Springer Aerospace

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Quality Assurance Manager - Springer Aerospace

Post by SpringerAero »


Located near Sault Ste. Marie, Ontario, Springer Aerospace has over 45 years of experience in maintaining and operating aircraft, is one of Canada’s oldest aircraft maintenance, repair, and overhaul (MRO) companies. Transport Canada certified, Springer Aerospace provides quality aircraft maintenance services to a wide range of customers, such as airlines, commercial operators, and private owners. From routine maintenance to complete overhauls, structural repairs, and major modifications, Springer Aerospace is uniquely positioned within the aerospace industry.


The Quality Assurance Manager’s responsibilities are those of exercising quality assurance of airworthiness matters in the maintenance function. He shall meet all standards of competency of CAR 573.03. The QAM is also responsible for the Safety Management System.


The Quality Assurance Manager shall be responsible for, but not limited to, the following job tasks:

Quality Assurance:

 Directly responsible for the Quality Assurance Program as assigned by the Accountable Executive and Person Responsible for Maintenance in accordance with CAR’s 573.04;
 Ensure that all applicable technical data is available for the work that is to be performed an that the company technical and regulatory library publications are current;
 Establish the Quality audit schedule and coordinate the audits with the Quality Assurance Auditors;
 Liaise with Transport Canada;
 Ensure rules and regulations are adhered to and maintained;
 Review CAR’s amendment and revise MPM as required;
 Maintain the Quality Assurance and Audit Program;
 Ensure that personnel qualifications and training records are maintained and current;
 Maintain and revise the Maintenance Policy Manual, Manufacturing Policy Manual and Manuals Incorporated by Reference, as required;
 Monitor maintenance activities and ensure the Company policies and procedures are adhered to;
 Actively promote continuous improvements;
 Improve quality standards and implement corrective actions with the help of the Person Responsible for Maintenance and the Accountable Executive;
 Responsible for reporting of Service Difficulty Reports (SDR);
 For temporary leaves of absence, up to 30 days, the QAM will assume the responsibilities of PRM;
 Perform any other duties as may be assigned by the DOM.

Safety Management System:

 Establish and maintain a reporting system to ensure the timely collection of information related to hazards;
 Identify hazards and carry out risk management analyses of those hazards, incidents and accidents that may adversely affect safety;
 Investigate, analyze and identify the root cause or probable cause of all hazards, incidents and accidents identified under the Safety Management System (SMS);
 Establish and maintain a safety data system, by either electronic or other means, to monitor and analyze trends in hazards, incident and accidents;
 Monitor and evaluate the results of corrective actions with respect to hazards, incidents and accidents;
 Monitor the concerns of the civil aviation industry in respect of safety and their possible / perceived effect on the AMO;
 Ensure procedures are followed and actively promote continuous improvements;
 Determine the adequacy of the training required by CAR’s;
 Report to the DOM any hazards, incidents and accidents, identified under the SMS required under section 573.30 or as a result of an audit required by CAR 573.31;

General Administrative & Management:

 Mange the QA Auditor, Quality Control Inspectors and the Technical Records Department;
 Ensure technical records meet with CAR as well as with client specifications;
 Manage, design, review and implement training programs;
 Prepare and assist Management in gathering information and preparing presentations;
 Attend key meetings / reviews with Management, staff and / or clients;
 Demonstrate leadership, project management skills and commitment to teamwork;
 Support, mentor and coach to promote continuous improvement;

Personnel / Human Resources:

 Conduct performance evaluations;
 Monitor employee performance and attendance and take the necessary steps to correct non-conformances;
 Inform the DOM of any personnel problems / issues;
 Assist / provide feedback to the DOM on employee evaluations;
 Ensure a progressive approach to establishing and maintaining a positive attitude towards discipline;
 Ensure employees adhere to established Company Policies;
 Review & process administrative documents (vacation requests, bank time, etc.);
 Interview / hire personnel (Permanent, Part Time, Contract, etc.) in conjunction with Human Resources and the DOM;
 Perform employee coaching sessions;
 Ensure personnel adhere to the Employee Conduct Agreement;
 Ensure employees adhere to Employee Handbook;


 University degree in a technical, quality or project management discipline or Aircraft Maintenance Engineering diploma (or equivalence);
 Possession of Aircraft Maintenance Engineering License "M1 / M2" (preferred);
 Minimum of 5 years of experience as a Quality Assurance Manager or equivalent position;
 Sound understanding of the techniques, processes and control of delivered quality in the repair and maintenance of fixed wing aircraft;
 Ability to establish and communicate clear priorities and to influence others to support and act on those priorities;
 Proven ability to manage multiple projects with competing deadlines;
 Committed to Continuous Improvement;
 Experience in team management (performance evaluation, disciplinary process, etc.);
 Experience in quality management;
 Excellent ability to multitask & handle changing priorities under pressure;
 A mature approach to work by taking ownership and responsibility if stressful situations should arise;
 Ability to motivate and coach employees;
 Initiative, interpersonal skills and positive attitude;
 Excellent communication and problem-solving skills;
 A commitment to teamwork and working in a safety-oriented atmosphere;
 Available from Monday to Friday (day shift) and for overtime, if required.


 To be determined based on experience

To apply, please send your resume and cover letter citing Quality Assurance Manager to hr@springeraerospace.com

** This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list the duties and responsibilities associated with the position, and management may at any time request duties and responsibilities that are outside the scope of the job to maintain productivity of the business.
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