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Post by NorthCar123 »

Job Title: Passenger Screening Agent / Customer Service Agent
Job Category: Safety Sensitive
Position Type: Casual & Part Time Opportunities available
Department: Customer Service
Location: Edmonton, AB
Direct Report: YEG Base Manager
Posting Expires: Position closes once a successful candidate is selected
How to Apply:
If you are interested in this opportunity and possess the required qualifications, please send copy of your cover letter and resume via email to Please List “YEG Passenger Screening Agent / Customer Service Agent” in the subject line.

We appreciate all interested applications; however only those selected for an interview will be contacted.

Job Description
This dual role is responsible for both the Passenger Screening Agent and Customer Service Agent roles.

The Passenger Screening Agent (PSA) assists in conducting screening of passengers, baggage and cargo. This position monitors the flow of passengers through the screening checkpoint to facilitate the orderly and efficient processing of passengers. There is a responsibility to maintain close communication with supervisors regarding any issues that might reveal a weakness or vulnerable area of security screening that is discovered in the course of screening duties. The Passenger Screening Agent must participate in information briefings concerning security-sensitive or classified information.

The Customer Service Agent (CSA) meets and greets clients, handles inquiries, as well as provides information and assistance to staff and the public according to established procedures. Working in conjunction with the Customer Service team you will interact with customers via telephone, and face to face. As a member of a fast paced business environment, the CSA will help support other staff members as required; including passenger check-in, telephone switchboard operation, and other miscellaneous administrative duties

Role and Responsibilities
PSA duties:
• Check-in passengers through IBS-Global Logistic Management System
• Book and add passengers on the flights in the IBS-Global Logistic Management system
• Coordinate with passengers/clients for travel updates regarding delays or IROPS and other relevant information about the charter
• Coordinate with passengers/clients for no-shows and go-shows passengers to get approval for the flight
• Updating company manifest with passengers information for no-shows and go-shows
• Boarding the passengers and flight on a timely manner
• Completing security checks for the passengers and taking charge in handling issues that need attention
• Complete duties to maintain the cleanliness and safety of the facility
• Stocking the commissary room, as directed
• Dealing with missing baggage of passengers and ensuring that the bag reaches the owner
• Ensure passenger safety out on the ramp while in winter ops by using words of caution while making the announcements and while walking the passengers to the aircraft
• Actively supports the company Safety Management System by participating in the program and acting appropriately for their role as defined within the SMS Manual
• Other duties as assigned

CSA duties:
• Perform in Person reception duties for all company related activities
• Meet and greet passengers and the public
• Various office duties as time permits including sorting and distributing mail, filing, copying, typing and faxing
• Coordinate the maintenance of office equipment and order any supplies needed for the base
• Guide the overall delivery of service from the inception of a flight through to completion
• Coordinate passenger manifests
• Coordinate departure times and aircraft availability with Operations Control Centre
• Follow up with customers to ensure that all flights have been conducted to the customers’ satisfaction
• Maintain charter files for current and future customers
• Manage commissary inventory
• Order catering for all flights
• Check in passengers for all flights
• Accurate data entry for various flight details
• Meet, greet and escort passengers departing North Cariboo’s departure lounge
• Work with the flight crew to assist in the delivery of service details
• Actively supports the company Safety Management System by participating in the program and acting appropriately for their role as defined within the SMS Manual
• Other duties as assigned

Qualifications and Requirements
• Must be legally authorized to work in Canada.
• Grade 12 education
• Ability to hold a Transport Canada Restricted Area Identity Card
• Often on feet for extended periods of time.
• Strong verbal and written communication skills
• Must be able to lift over 50lbs

Desired Attributes & Assets

The ideal candidate will be self-motivated and excel at establishing relationships within and outside of the company. The individual must be attentive to, and aim to create positive experiences for our clientele. As a very interactive position and public position in the organization, the Customer Service Agent must practice superior professional service etiquette.

As this position may often be required to work during irregular office hours, it is imperative that the ideal candidate be punctual & reliable.

Why North Cariboo Air?

At North Cariboo Air we work tirelessly to be the preferred charter airline in Western Canada. Our tagline is Going Beyond. But that philosophy is not just for customers. It’s also a big part of how we treat our employees. We pride ourselves on promoting diversity in the workplace as well as a healthy work/life balance. Ample opportunity for growth and advancement go hand in hand. In fact, helping employees reach their goals is important to us.

Typical benefits include:
• Life Insurance
• Dependent Life Insurance
• Accidental Death and Dismemberment
• Short Term & Long Term Disability
• Extended Health & Dental Care
• Health & Wellness Benefits

If you’re wondering whether we’re the right company for you, the honest answer is that North Cariboo Air is what you make of it. The opportunities are here, just waiting for you to seize them.
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