Schedule: Four-week rotation: 7 consecutive night shifts, 7 days off, followed by 2 weeks of 12-hour day shifts. Shifts are subject to change based on operational needs, and will alternate between day and night shifts.
Location: Ottawa, ON
Openings: Full-time
Application Deadline: Open until filled
Application Link: https://recruiting.ultipro.ca/BRA50007F ... 41f9f8e600
Recruitment Team Contact Information: recruit@canadiannorth.com
About the Role
As the Maintenance Control Centre Supervisor, you will play a pivotal role in directing and synchronizing maintenance control activities to ensure our fleet remains safe, compliant, and consistently prepared for operation. Serving as the central link between Maintenance and Operations, you’ll support seamless coordination, timely decision-making, and operational continuity across our network.
What You'll Do
- Coordinate timely two-way communication between the Maintenance and Operations departments in real time with ACA background;
- Coordinate communication during IROP situations between Maintenance and Operations;
- Assist in a supporting role, the return to service of AOG aircraft;
- Facilitate daily maintenance meetings as required;
- Provide support as required for aircraft operating away from maintenance bases;
- Provide a Fleet Status Report, including ETR's for un-serviceable aircraft and immediately advise of any fleet status changes;
- Responsible for the care and control of Company owned publications, tools, and equipment by personally ensuring that publications, tools and equipment are returned after use;
- Ensures that any required Maintenance Irregularity Reports (MIRs), Service Difficulty Reports (SDRs), Daily Status Reports and Aircraft Problem Communication Reports are completed properly and entered in systems;
- Work towards achieving true technical dispatch;
- Closely monitor OTP and help to develop solutions for improvement;
- Increase the oversight of tooling and parts for large projects;
- Increase control of Recon equipment;
- Increase in Oversight in GSE status;
- Responsible for OH&S compliance while on shift; and
- Other duties as assigned.
Required Qualifications
- Minimum 5 years of relevant experience.
- Previous supervisory experience and/or training.
- Working knowledge of Canadian Aviation Regulations (CARs).
- Knowledge of Transport Canada Safety Management Systems (SMS).
- Strong interpersonal and communication skills.
- Strong leadership, organizational, and customer service skills.
- Proven ability to manage multiple priorities and deadlines in a fast-paced environment with minimal supervision.
- Solid working knowledge of company maintenance documentation and procedures, including Journey Logbooks, MELs, DMI deferrals, and test flight requirements.
- Ability to work independently with minimal supervision.
- Proficiency in Microsoft Office and TRAX system.
- Ability to obtain and maintain a Restricted Area Identity Card (RAIC) in accordance with Transport Canada requirements.
- Transport Canada Aircraft Maintenance Engineer (AME) License (M1, M2, or E category).
- ACA authorization on at least one company aircraft type.
- Familiarity with company operations and structure, particularly within the MCC, OCC, and Dispatch environments.
- Ability to communicate in Inuktut.
- 3 weeks of paid vacation upon hire
- 112 hours of paid personal leave time
- Extended health, dental, and life insurance (after 1 month)
- Short- & long-term disability coverage (after 1 month)
- Retirement savings plan (after 6 months)
- Employee Share Purchase Program Benefits
- Travel privileges with Canadian North (after 1 month) and 100+ partner airlines (after 6 months)
- Cargo shipping privileges (per company policy)
- Employee discounts on travel, hotels, car rentals, insurance, mobile plans, and more
Canadian North supports employee growth and career advancement through:
- Type course training opportunities based on operational requirements
- Mentorship opportunities with senior leaders
- Exposure to cross-functional Maintenance and Operations teams
- Career progression opportunities, including advancement into Maintenance management roles
Selected candidates will be contacted for an initial phone screen, and if successful, will be invited to interview with the Maintenance leadership team. Upon receiving an offer, candidates will be required to complete applicable pre-employment screening, reference checks, and security clearance requirements.
Hiring timelines may vary based on operational requirements; candidates can expect communication and updates throughout the recruitment process.
Accommodation During the Recruitment Process
Canadian North is committed to creating an inclusive and accessible workplace. Accommodation is available upon request at all stages of the recruitment and onboarding process. If you require accommodation, please email recruit@canadiannorth.com and we will work with you to meet your needs.
