"Westjet Culture"

[flystraightin]

This is a question for all the "Westjetters" (anyone..capt's, f/o, fa's) out there: How would you explain or describe Westjet culture?

I've got an interview for a non-flying position (while going to school and training) and I was told by a CSA friend of mine to just ask as many employees as possible about Westjet's culture.

And serious responses only please. Im well aware of how easy it is to poke fun at Westjet's so called "Westjettitude" (I do it all the time) but I'm seriously looking for a better understanding of it to go into this interview with.

Thanks for your time.

[Pajock]

Well, I think our ad campaing sums it up best, "Because owners care" and all that. It's pretty simple. Everyone, and I mean everyone is a customer. Including your fellow employee. We all help each other out, which creates a culture of always helping out the guest, our bottom line. "It's not my job, or I don't know" are not acceptable. I don't know but I'll find out for you or I'll get the person who does that are. An example: Many times we get guests from other airlines asking us questions about gates, boarding times, etc. It would be easy to say thats not us, that X airline. Or, go find a departure/arrival board and find the info, or take them to their gate.

In short, if we keep each other happy, everyone will be happy, and customers will come back.

Think of examples where you've gone that extra to help out a customer for your interview.

Hope this helps.

Flame Away

[flystraightin]

Thanks Pajock, this is definitely the unanimous response I've been getting from employees.

Cheers,
flystraightin

[WJ700]

I just had a hellish night last week and the Director of Flight Operations just sent out an email to the crew and myself, thanking us for our efforts and showing a bunch of data on how it helped the customers and company recover. (check your WestJet email moe... it was addressed to both of us)

It's the little stuff like a boss taking the time to do such a thing in the busiest time of the year, or the fact that the crew actually had a good time doing it because the the night was just so bad we had to laugh it off. Some how that little gesture from above rubs off and reciprocates. The culture is the people, and the people having 100% accountability with 0 excuses.

[YYCcrew]

WJ700, Were you there to hear Dr. Izzo speak? great quote. I love the 100%/0 your right a pat on the back goes such a long way!

[Huge Hammer]

Izzo was the hi-lite of the conference. The new 0/100 is along the lines of " I succeed because we succeed. Not super catch but it does ring true.

[YYCcrew]

sorry to correct ya, "We succeed because I CARE" I have a feeling it is going to replace the owners campaign

[moe]

pretty cool that even in a company with 850 pilots, management still takes the time to give personal kudos.

[Blastor]

Koolaid

[North Shore]

Koolaid

Might be, but whatever it is, it works. And well enough that dozens of us want in...

[SQ]

if you're all at it I have a question for you: how is ramp service ?
i think it's done by penauille in YUL i'm not sure of it.
we all know a great ramp service helps a lot to increase ontime perf and DOT perf too, and has a important implication in "yes or not Mr XXX is gonna catch the very last flight to XXX ".

I suppose the guys on the ramp will laugh hearing about the wesjet culture; do you have special procedures at Operation Coordination or the only fact to have private contractors all over Canada helps ?
thanks.
SQ

[dashman69]

This is a question for all the "Westjetters" (anyone..capt's, f/o, fa's) out there: How would you explain or describe Westjet culture?

It's when the capt on a WJ flight does a go-around and announces on the PA to all pax that they had to go around because an A320 with a red maple leaf on the tail was to slow to exit the runway.

[Go Guns]

Yeah, there was a whole other thread dedicated to that over here... I don't think that'll help flystraightin

Thanks for coming out though