Bad business practice or good business practice?

[Four1oh]

Picked off some blog:

Dear Westjet, Thanks for losing our bags!
No seriously, I'm not kidding. You can have them every time we fly home if that means you will give us $100 WestJet credit each.


Yup, last night we were waiting at the carousel and didn't see our tiny black boxes come down the line. A WestJet representative approaches us and 'regretfully' informs us that our bags went to Ottawa, but they will be in Montreal in the morning.

This isn't actually a problem to us, considering the only things in the bags that we actually need sooner than later are our toothbrushes, and we have extras at home. "The bags will be delivered as soon as they arrive. However, you have the option of picking them up, and if you do, you will be credited $100 WestJet dollars per person."

She also told us that we were the first customers to high-five each other because their bags got lost. Thank you WestJet!

"And don't worry Mr. and Mrs. S_____, you have a whole year to use the credit."

A whole year? Heck, we'll probably use it next week.

[Rem]

Just to be clear, that $100 was not for losing the bags, it was for misplacing them. If the bags were lost, it'd be $250 credit plus the value of the contents. So ya, I'd definitely condone proactively admitting a bag was misplaced and compensating them for it. That's how we get repeat business!

[Four1oh]

and herre I thought we'd get an interesting thread going....

[Westrules]

This also happened to me once. The thing was, I was flying YYZ-YYC and the flight I was on was a hour late. When my bag didn't show for my flight, I spoke to the CSAs and they said my bags would be on the next flight and setup the $100 credit file. The next flight arrived only 15 minutes after my flight. When I turned around my bags were on the carousel.