AC not to help stuck Jetsgo pax

flyboeing · Post by **flyboeing** » Fri Mar 11, 2005 12:51 am

Air Canada provides information for Jetsgo ticket holders
Friday March 11, 2:35 am ET

MONTREAL, March 11 /CNW Telbec/ - Following the sudden grounding of Jetsgo operations, Air Canada provides the following information for Jetsgo ticket holders:
Air Canada regrets that no arrangements were made by Jetsgo that would enable Air Canada to accept Jetsgo tickets.

Jetsgo ticket holders are invited to consult http://www.aircanada.com to access Canada's largest selection of everyday low one-way fares for flights within Canada and to and from the United States. Unfortunately, seats may not be available on all flights during this peak spring break travel period.

Jetsgo ticket holders are strongly encouraged to obtain alternate tickets prior to proceeding to the airport.

Cargodog · Post by **Cargodog** » Fri Mar 11, 2005 6:44 am

Why would they (or any of the carriers out there)?

AC wont get any remuneration for accepting Jetsgo tickets, so why be a charity?

Although it's not good for the consumers or the employees affected, hopefully this will lead to some increases in pax fares and help stabilize the industry. With so many players and such unbelieveably low fares being volleyed it's hard on all carriers.

Regardless, I truly feel for the Jetsgo employees that are put into such a terrible position. Regardless of what logo is on your paycheque every other week, we're all in the same community and a bunch of people just had their lives flipped upside down. Families, kids, mortgages, car payments, etc.

I know people at Jetsgo, good people, and my thoughts are with them.

Without sounding too corny, when things like this happen in my life I try and carry the attitude that everything happens for a reason. Hopefully at some point soon, those affected will be able to look back and see today as a positive turning point for their careers and find themselves in a better/happier position in life then before.

Best of luck to all affected.

Cargodog

EI-EIO · Post by **EI-EIO** » Fri Mar 11, 2005 6:58 am

If SG hadn't shutdown just on March break there might have been some chance - can't count on AC load factors being crap any more it seems!

Rebel · Post by **Rebel** » Fri Mar 11, 2005 12:16 pm

With Spring break now in full swing, our passenger loads are running at full capacity. The next few days will be challenging as we do our utmost to help Jetsgo’s stranded customers. This is a time during which we can truly shine and show customers we care by providing them with great service. The way we deal with our customers during stressful situations is long remembered and can translate into positive results for our Likelihood to Recommend goal. “We will meet the challenges by continuing to run a safe operation, provide the best customer service and remain focused on our standard operating procedures,” said Rob Reid, Senior Vice President, Operations.

just another pilot · Post by **just another pilot** » Fri Mar 11, 2005 12:35 pm

Why should the industry counterparts help competetors clients?
It is ok when industry employees get f*cked, why shouldn't passengers? Maybe our minister will look into the serious problems facing this industry, and do something about it. Also, assengers need to realize that flying isn't cheap.

Kosiw · Post by **Kosiw** » Fri Mar 11, 2005 12:58 pm

Because a "satisfied customer is a repeat customer"

flynbutcher · Post by **flynbutcher** » Fri Mar 11, 2005 1:05 pm

What an opportunity for WJ, CJ, or AC to step up to the plate

just another pilot · Post by **just another pilot** » Fri Mar 11, 2005 1:14 pm

Kosiw, what does that mean? They are not repeat customers of anyone except Jetsgo. And they are passengers/steerage looking for the cheapest fare. I know people that fly Air Canada/Westjet because they are reasonably assured that they will get back home.
Now, don't get me wrong, I'm not attacking Jetsgo nor am I endorsing any other airline, but I am making the point that the flying public needs to realize flying isn't cheap. And if they do think so, it is time for them to go back to riding the railroad and passenger ships.

Kosiw · Post by **Kosiw** » Fri Mar 11, 2005 1:19 pm

JAP

I agree with your point that the travelling public had better wake up to the costs of running an airline, the point I was making was that perhaps people will see that by AC, Westjet and Canjet helping them out of their bind, they will remember it come the next time to book a flight......a P.R. coup for the remaining airlines if they play the sympathy card right

just another pilot · Post by **just another pilot** » Fri Mar 11, 2005 1:19 pm

Another thing, Westjst is posting quarter losses. This industry from top to bottom is not sustainable. It is time for government intervention of sorts. What do you people think?

The Dude · Post by **The Dude** » Fri Mar 11, 2005 1:20 pm

Kosiw wrote:Because a "satisfied customer is a repeat customer"

that's bull! They'll be out searching for the cheapest ticket in no time. you get what you pay for, why should AC come and bail your ass for free.

Kosiw · Post by **Kosiw** » Fri Mar 11, 2005 1:30 pm

That`s the attitude, f*ck your future potential customers for being stupid....of course the public has a short memory, but remember `` you can catch more bees with honey, than with shit``

Jaques Strappe · Post by **Jaques Strappe** » Fri Mar 11, 2005 1:35 pm

Customers typically have little loyalty these days.

just another pilot · Post by **just another pilot** » Fri Mar 11, 2005 1:36 pm

Actually, I think its shit for flies and honey for bees, but I may be wrong

Kosiw · Post by **Kosiw** » Fri Mar 11, 2005 1:40 pm

Oops I think you are correct

nite_owl · Post by **nite_owl** » Fri Mar 11, 2005 2:11 pm

For those that chose to work for Jetsgo it's unfortunate it came to this, however leopards don't change their spots.
I feel sorry for the passengers displaced by Jetsgos rapid, overnight demise but most of those who've just been stiffed by Jetsgo will reclaim their loss through travel insurance and credit card reimbursements. All a competitor should have to do though, is say they're sorry to hear about the unfortunate predicament the traveller is in and offer them service of a different colour on the next available seat. They're under no obligation to give their services away gratis and nor should they. If you can't afford it try the bus. You'll get there eventually and it won't be too much more than you paid Jetsgo in the first place.

desksgo · Post by **desksgo** » Fri Mar 11, 2005 2:16 pm

You got it...and that's what they will do...BAD MOVE.

Kosiw wrote:That`s the attitude, f*ck your future potential customers for being stupid....

You're quite correct, but for a deeper reason than simple marketing...they'll need the loyalty very soon

The question is, why not screw over the future customer? what are they going to do, fly another airline? Point is, they can get away with anything now. And guess what will happen after that? The Americans will slowly start to gain the support of the Canadian consumer for open skies, who will be in dire need of a low cost ticket...and whooops, you've lost the industry. Westjet and Air Canada stocks may soar today, but I'd be very careful.

flynbutcher · Post by **flynbutcher** » Fri Mar 11, 2005 2:20 pm

Is there any benefit of ML waiting to close shop at 2 minuits past midnight, or is it just a coincidence? Just curious if today was payday

arctic navigator · Post by **arctic navigator** » Fri Mar 11, 2005 9:55 pm

Do I remember correctly that when Canada 3000 went down Westjet brought a boatload of passengers back from Mexico gratis??? While I agree that no other company should be carrying passengers for free because they booked tickets with other carriers and got stuck, but on the same note it costs virtually the same amount whether the plane is 1/2 full or loaded so why not put a few on??? It may cost a bit but if its done right the PR would be well worth it...

my 2c

Major Bedhead · Post by **Major Bedhead** » Fri Mar 11, 2005 11:00 pm

If you buy something at the dollar store and get home to discover it's broken after the first five minutes ...

Do you drive back to Hudson's Bay to demand a refund?

For us stupid folks .. whats the difference?

desksgo · Post by **desksgo** » Fri Mar 11, 2005 11:09 pm

And well said as well bedhead.

But the point remains, are the consumers really going to oppose the presence of American carriers at the end of all this pain?

Let's face it ,there are plenty of Canadians on the us/can boarder right now that make the drive through customs to depart on an American carrier. Are they really going to mind if the air carrier that doesn't leave them stranded at Christmas or shut their doors before march break, fly out of a Canadian airport?

Hold on to your hats.

The Dude · Post by **The Dude** » Sat Mar 12, 2005 1:58 am

desksgo wrote:And well said as well bedhead.

But the point remains, are the consumers really going to oppose the presence of American carriers at the end of all this pain?

Let's face it ,there are plenty of Canadians on the us/can boarder right now that make the drive through customs to depart on an American carrier. Are they really going to mind if the air carrier that doesn't leave them stranded at Christmas or shut their doors before march break, fly out of a Canadian airport?

Hold on to your hats.

The Americans are coming, the Americans are coming...OK I can see you have a hard on for the yanks but just relax for a minute. Last time I checked almost all the major US carriers were some stage of bankruptcy. That's without having to deal with all the red tape and taxes that Canadian carriers deal with.

ps get rid of that stupid flag, here is a link you can use:
http://www.saltspring.com/oldisland/ima ... 20flag.gif

CAWI · Post by **CAWI** » Sat Mar 12, 2005 2:22 am

The Dude.......you have no idea how much I love you right now. Man I love Canada.

desksgo · Post by **desksgo** » Sat Mar 12, 2005 8:23 am

The Dude wrote:
desksgo wrote:And well said as well bedhead.

But the point remains, are the consumers really going to oppose the presence of American carriers at the end of all this pain?

Let's face it ,there are plenty of Canadians on the us/can boarder right now that make the drive through customs to depart on an American carrier. Are they really going to mind if the air carrier that doesn't leave them stranded at Christmas or shut their doors before march break, fly out of a Canadian airport?

Hold on to your hats.
The Americans are coming, the Americans are coming...OK I can see you have a hard on for the yanks but just relax for a minute. Last time I checked almost all the major US carriers were some stage of bankruptcy. That's without having to deal with all the red tape and taxes that Canadian carriers deal with.

ps get rid of that stupid flag, here is a link you can use:
http://www.saltspring.com/oldisland/ima ... 20flag.gif

Head in the sand son, the flag isn't there to intimidate you. It's there as a showing of unity. It's there because I've lost family members fighting in wars under both flags. I suggest you step off.

As far as the Americans coming, I am merely trying to point out the problems that could arise from this. So sit back down, take a deep breath and relax. I'm not looking to get in to some pissy slap fight, I love Canada just as much as you do, it's the best country in the world. I thought we as Canadians were supposed to be a peaceful group?

As far as being in bankruptcy, these companies will find a way into a new market if we're not careful. And that's the point of the whole thing.

just another pilot · Post by **just another pilot** » Sat Mar 12, 2005 1:06 pm

Here comes Wal-Mart Air...