Westjet Troubles Continue

[KAG]

We can't be doing that bad...
http://www.cnxmarketlink.com/en/release ... c6546.html

PS, nice work all.

[balfour]

Does enjoying other peoples pain get you off? You are truly a fucking moron.

balfour, Almost every post you've ever made has been you gloating at the expense of some other group. It's a bit rich that you're such a whiner when the shoe is on the other foot.


That out of the way. I do believe that WJ is getting it worse than they deserve here. I'm sure things will get sorted sometime soon and it will be business as usual.

Everybody gives little shots to other companys all the time, where would this site be without it. It's the constant cut and pastes from other sites that gets tiring.

I wish I had the time to dig up all the shit people say about AC. That out of the way, maybe I will start, but we all know how bad AC is anyway without posting that shit right?

[balfour]

~~

[stickontheice]

Hey Raven your copying and pasting skills have inspired me:

http://ca.reuters.com/article/businessN ... IC20100106

Shove that up your a$$

[The Raven]

stickontheice,

Right back at ya'.

Here are some posts from today...

I have now been on hold for 1 hr and 20 mins. for the group desk. THE GROUP DESK!!!!!!!How many groups can be booking trips the same day? Ooh well, at first I couldn't get through at all since all circuits were FULL! They play two or three songs repeatedly. I don't know how much longer I can last! others much have more patience than me, maybe they're all the proud owners blocking the lines using them to chat to each other.

And another...

Well it has been two hrs and six minutes and I have had it! Wonder why I never got the prompt that would allow me to leave my phone number so I "would not lose my place in the que and they would call me back." All this frustration just to get a price for a goupr rate of up to 25 paying passengers for a vacation. UNBELIEVABLE

And another...

Originally Posted by XXXXXX
I'm an employee and it is embarassing.

And the reply...

Maybe you could be proactive and send an internal e-mail to Sean Dunphy with a link to this site and WestJet thread.

Let him know that even 'loyalists' like me are pissed.

And another...

I still haven't been able to speak to anyone, but tonight I was finally given the option to leave a phone number so they could call me back in 2 hours.

Their load factor press release today also contained this gem:
Quote:
We have made considerable progress in our call centre service levels
since our reservation system cutover in October, and we are on our way to
fully restoring our high-quality service.

Perhaps Sean should try getting through to his call centre before making such statements.

And another...

Yippee! I finally got through to the receptionist at head office and was told that she could transfer me to.......get this.THE GROUP DESK. I already got there this aft all by myself and waited on the phone for two hr and six mins when I finally gave up. Who is she kidding? Oh, and the price of the fares for where we want to go has gone up again. Guess our group won't be going with WJ. What a joke! [/i]

These were all posted after the Durfster made his comments that the reservation fiasco was getting better.

[bmc]

What's the point Raven? It's a place where people register complaints.

People don't register satisfaction. Duh. Do you really really really believe that there have never been disgruntled passengers before? Are you aware that people have had bad experiences in the service industry? Do you ever step outside of your house? Wake up man.

Why do you care so much? Why are you so passionate to see the demise of Westjet. Do you hate competition that much?

You're too over torqued about it to not surmise that you were passed up for a job and you're bent out of shape. There's no other valid reason.

Not every makes the grade buddy. Suck it up and move on.

FWIW....I've never flown on Westjet.

[invertedattitude]

To the average traveller it seems like a bit of a scam that the price goes up while you're on hold.

It's not right IMO and they should have a way to see the fare history so they can match the fare from when they called.

[jeff_w_yeg]

To the average traveller it seems like a bit of a scam that the price goes up while you're on hold.

It's not right IMO and they should have a way to see the fare history so they can match the fare from when they called.

I'm happy I've stepped into the 21st century and book all my flights on-line. I wonder why more people don't do it? I booked 2 trips this week and had no problems booking via the website.

Jeff @ YEG

[balfour]

Hey Jeff, when you flying and where you going?

[_dwj_]

I'm happy I've stepped into the 21st century and book all my flights on-line. I wonder why more people don't do it? I booked 2 trips this week and had no problems booking via the website.

Jeff @ YEG

Yep, that's what I was thinking. I've been booking flights online and not had a single problem. I'm guessing the vast majority of people book online these days, so most are wondering what the heck that big 'apology' is doing on the front page of their website. (Just checked now, and the apology letter is gone from the website, replaced by a note about the new bullshit carry-on rules).

Westjet really should charge a phone booking fee (if they don't already) to discourage people from booking by phone.

[stickontheice]

Most of the troubles occurred because tickets booked with the old reservation weren't being recognized by the new system. Whether you booked online or by phone it didn't matter. Fortunately most of these tickets were used up over Christmas. Given our record load factor for December I would say that the impact, although frustrating for both guests and employees, isn't going to be long lasting. Especially with the upcoming Olympics, Spring break, and eventually the return of summer.

Also, lots of exciting things coming this year to attract business including a frequent flyer program, a new credit card program, of course the deals with SouthWest and KLM-Air France, plus new airplanes and new people. I'm pretty pumped up about 2010. I think we'll continue to raise the bar and lead the way. Looks like investors think so too. Nice little bump up in the stock price over the last couple of days with target prices being raised.

[tailgunner]

Please enlighten us on how you will "continue to lead" while "raising the bar"....
Me thinks the koolaid has now been spiked!
P.S. Fly Safe, and De - ice like every other aircraft heading through the CDF !
Cheers.

[Rotten Apple #1]

tailgunner, this is what you wrote in this thread here from September 2009. With regards to deicing procedures, you're credibility is a little lacking. What other gems you got for us? I'll leave it to you to figure out where you're confused. Cheers, John.

Cars 602.11 is the relevent regulation detailing what Transport requires PIC's to follow with regard to critical surface icing.You will note that it says frost/ice is allowed on the bottom surface of a wing in the area of cold soaked fuel. It also says NO ice/frost is allowed on the upper surface of the wing/ critical surface....There are no provisions for the teal team stated....
As i understand it, the operation of a Boeing with a frost covered wing is still, at this time, a no - no in Canada, regardless of how the Teal team reads the regulation.

[The Raven]

Most of the troubles occurred because tickets booked with the old reservation weren't being recognized by the new system. Whether you booked online or by phone it didn't matter. Fortunately most of these tickets were used up over Christmas. Given our record load factor for December I would say that the impact, although frustrating for both guests and employees, isn't going to be long lasting. Especially with the upcoming Olympics, Spring break, and eventually the return of summer.

Also, lots of exciting things coming this year to attract business including a frequent flyer program, a new credit card program, of course the deals with SouthWest and KLM-Air France, plus new airplanes and new people. I'm pretty pumped up about 2010. I think we'll continue to raise the bar and lead the way. Looks like investors think so too. Nice little bump up in the stock price over the last couple of days with target prices being raised.

stickontheice,

It appears the frequent fliers aren't drinking the same Kool-Aid as you. Here are a couple of their concerns regarding your "new credit card program" and deals with other airlines.

Is WestJet "Jumping the Shark"....

--------------------------------------------------------------------------------


...or just getting a taste of what it really takes to play in the big leagues?

I have to ask, because there are some pretty big holes developing in their beautifully crafted self image (not sure if it’s a public image).

First, this whole Sabre thing is a bit of a head scratcher for me. Why were they so blind-sided by what this changeover would take? I’m talking to guys that have been trying to get through to reservations for days. Seems to reflect really badly upon management, somehow.

Second, the whole FF debacle is a real puzzler as well. First it was hinted that the BMO deal was dropped for crack at a program compatible with OneWorld (more on that soon). Then it was to be a home-grown FF program. Now it looks like it will just be a sort of rebate program where credits earned back from today’s flight can be used to buy up portions of travel in the future. In other words, a program for collecting non-status miles, with limited other benefits. Sign me up.

Third, why can’t hey get this simple interline agreement going with OneWorld? It’s not even full code share and reciprocity as it is within the alliance, yet I was called an idiot by a WS manager for suggesting nothing would be in place by 2010, oh back in 2008. Huh?

Ok, I know that if it snows, you’ll buy me pizza. I got that part figured out. I also got the news that your crew no longer shares the same uniform catalogue as Wendy’s. Good Job…..

…but it makes me wonder about all the “we’ll just lease a couple of A330s to Europe and put AC out of it’s misery”, talk that seems to be so popular with “WestJeters”, a little less realistic than when I first started hearing it in the spring. At least maybe this means they now realize how limiting the devotion to the single airframe philosophy has been because of Hawaii etc...

I'm all for the underdog, and a Calgary company, but as others have pointed out on this board, now that I have *G while waiting for them to get their act together, I can't really see what WS can now offer to ever bring us back into the fold....

[stickontheice]

Honestly Raven do you expect me to comment on anonymous posts from unknown sources? For all I know you could of posted that and then copied and pasted it here.

This company treated me like gold before I was hired. I can remember two incidents that stand out for me that made me want to work here. I knew it would be awesome to work here but this company has just been so much better than I ever imagined. Last May I had a couple of losses in the family and I was blown away by the response. So you'll have to excuse me if I'm on the Kool-Aid but it tastes good and people like it.

[bmc]

Raven

Instead of hiding behind alleged frivolous posts, why don't you come clean and tell everyone what you think the Westjet posters on Avcanada should do?

[The Raven]

bmc,

I don't think there is much the front line employee can do to improve the reservations situation at Westjet. That's a management function.

I'm just trying to make them aware that the frequent flyers are not as happy as the employees would be led to believe.

I do enjoy some of the reactions I get here though. It's been a lot of fun.

The Raven

[bmc]

Every airline has its share of troubles. Every airline has delays, loses baggage, spills drinking, bumps passengers, etc.
Nobody has it perfect. Nobody. Is Westjet aware of the problems, I think so. Are they doing something about? Yes.

One think that Westjet has is an employee base that is energetic and committed to winning. Having been in the airline business a very long time, I can tell you it's rare. Call it coolaid......good for them. I can't really think of an airline that has that kind of spirit and drive.

Canada is not large enough for two full service airlines. AC is challenged to provide that, on top of competing with the low cost model of Westjet. On top of that, AC has the ancestral baggage of disgruntled employees impacted by the integration with CP.

I am proud of Westjet. I hold no stock, draw no salary nor have I ever flown on them. First off, they are Canadian. They were built up as a jet carrier from scratch and have grown in leaps and bounds and has remained successful. I will tip my hat to any Canadian business that is successful.

I am equally no less proud of AC. They have mirgated from a beauraucratic extension of a Liberal government from way back into a lean fighting machine. They're the best in North America as evidenced by their awards. And they're Canadian. Not foreign owned. They've had their days in the barrel and they'll be back there at some point. Not because they are AC but because they are an airline. And when they are down, I hope people have the decency to recognize it and not kick sand. It serves no good.

[The Raven]

bmc,

Gosh you're no fun.

Ok, here's a good news story.


AC 554 - FOG Delay landed in Ontario for fuel

--------------------------------------------------------------------------------


What a fun flight this eveing. We left YVR for LAX late due to numerous late connecting customers. We had a great flight, good crew, all good until we were on final approach and then we pulled up and aborted the landing due to fog. We flew around once and then headed to Ontario as we did not have enough fuel to keep circuling. Four hours after we should have landed in LAX we finally arrived.

So many pissed off customers wanting so much and the Air Canada Crew worked hard to get thew fuel on board and get going. Big hassles between the AC Air Centre in YUL and the locals. How do I know they did a great job, my son and I were in 1 D,F so we were there.

Weather related so it is what it is. People were already asking for comp stuff while the crew were trying to get us in the air and land safely. I could not beleive some of the people on board. I had to stare down one cow that just would not stop and one old guy who wanted off as he lived closer than LAX. Man that was a fun flight. Great job to the Air Canada crew of flight 554.

[bmc]

Raven...I know how to stir shit on Avcanada. Trust me.

[jjj]

I'm just trying to make them aware that the frequent flyers are not as happy as the employees would be led to believe.

Really Raven?

Believe me there has been no fleece job from management about how we are perceived. I work on the front lines like thousands of other employees. Nobody knows it better than us. People are pissed at us and it will be a long road to get back to where we were even after all the glitches are fixed.

Raven, don't sling mud and then claim you are serving a higher purpose when people start calling you on your BS - you're just embarrassing yourself.

Feel free to PM me if you want to discuss this like gentlemen.


JJJ