Web or kiosk check-in not working on standby

[777LR]

Hi guys,
First of all, thank you for the reciprocal jumpseat!

Every time I try to check-in online or at the kiosk I get this message: ''We’re sorry we could not finish your transaction at this time. Please see a WestJet agent at Guest assistance on arrival at the airport to complete check-in.''

Is this normal?

Thanks!

[MCB]

All of the times I've jump seated with westjet, I've received this message. I'm pretty sure it's to verify company ID with an actual agent.

Not too big of a deal; thanks for the jumpseat!

[777LR]

Most of the time I have no bags to check-in. If I was able to check-in online/kiosk I wouldn't have to bother the agents and the WestJet guests. I think it would be easier to just show your RAIC as you board...
Everyone wins. Thoughts?

[Jack In The Box]

WJ doesn't allow you to use kiosk when js'ing

[Ace Cdn]

it is not just jumpseating you cannot checkin online or on the kiosk on any kind of pass unless you are an actual
WestJet employee....seems kinda dumb as it would alleviate a lot of problems and less lines and work for the agents.

[Bede]

I believe it is a coding issue when you book by phone. I had this happen a couple times (I'm an employee) and I asked a CSA about it. It the person puts the wrong code on the reservation it makes you talk to a person at the desk.