Program Analyst with YVR

[moocow]

I read the job description online but can't imagine what the day-to-day work looks like. The involvement of Maximo and an air side vehicle operation permit sounds like it is more than just office work. If anyone currently working in a similar position, I would love to hear more about your day-to-day work.

Program Analyst - Airport Operations Department

Location: YVR
Job Code: 17-44E
# of openings: 1
Description

The Vancouver Airport Authority has a permanent, full-time Program Analyst opportunity in the Airport Operations Department. Reporting to the Manager, Operations Centre, the Program Analyst is responsible for the daily analysis and reporting of operational Key Performance Indicators (KPIs) which assess and measure how YVR is moving customers and bags safely, securely and efficiently through the airport.

Key responsibilities include:

Defining, reviewing, assessing and reporting on operational plans, taking into account the perspectives of our key stakeholders and customers
Analysing identified operational performance issues and problems, and recommending solutions
Reviewing, updating and maintaining Standard Operating Procedures for the Operations Centre
Identifying and implementing new, improved business processes for moving customers and bags safely, securely and efficiently
Supporting Airport Operations in irregular and emergency situations
Participating in the development and maintenance of projects that involve the Operations Centre
Key qualifications include:

Bachelor’s degree or an equivalent combination of education and experience
A strong understanding of the aviation industry, airport operational processes, customer care, aviation security and public safety
Strong analytical skills, sound judgment and ability to formulate decisions often without established guidelines
Experience working with Maximo
Ability to determine framework required to establish Operations Centre KPIs
Project management skills
Proven relationship building and negotiation skills in order to influence win-win outcomes
Ability to work in a fast-paced setting with the flexibility to adapt in an ever-changing environment
Excellent communication, interpersonal and organizational skills
Proven ability to work with minimal supervision
Successful candidates will be required to obtain a Restricted Area Identification Card, Restricted Radiotelephone Operator’s License (Aeronautic) and a YVR “D/A” Airside Vehicle Operator’s Permit to perform his or her duties in this role.