The problem is, as long as the media keeps picking these stories up and giving the customers the time of day to complain en masse, AC and any other airline will have to do something. Otherwise a second story comes out saying how they did nothing. It's a loose loose situation.whipline wrote:If I were AirCanada I wouldn't have given them a thing.
I still laugh at all the comments online about AC. While I am not at mainline, I have been flying AC branded planes for a while and the aircraft are always full. The crews work hard to get people where they need to go on time and in comfort. I have huge respect for the FAs now and when I fly in the back I do whatever I can to make their life easier.
The best passengers I've flown are always the far east coasters. Weather delays, no big deal... went missed? Not a problem. They do get a bit frustrated but know it's out of the flight crews and airlines hands and take it in stride.
Here's a good one, WE WERE delayed the other day due to a PAX trying to stuff their oversized "carryon" bag into the bin and breaking a hinge, after being asked to gate check it. On a stand up as well... so 1 hour less sleep for the crew. It's actually the second time it's happened to me in a month. Too bad we can't go to the news when the passengers cause us problems?
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