SMS From Another Perspective

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flyinthebug
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Re: SMS From Another Perspective

Post by flyinthebug »

Sidebar wrote:George,

Good topic!

I think SMS is a great concept. However, putting the concept into operation is much more easily done for large organizations (ie 705) than it will be for small air taxi outfits that only have one or two planes and a small staff who wear multiple hats as owner/Ops Mgr/PRM/CP/Safety Mgr...

Some operators will do it well and benefit, and some will have nothing but a binder on the shelf they can point to.

Before many 703 operators have put SMS in place, TC has mostly withdrawn from any meaningful oversight of industry segments that do not yet have SMS. TC says they are still conducting oversight, but I think they are living in a state of denial. IMHO, this is a major problem and likely to contribute to accidents.

Don't let the negative tone of the responses get you down. Although your initial post reads like a cheerleader for TCCA, you've opened a good discussion.
Well said sidebar! Im following this thread with great intrest and hope this open discussion stays civil so MAYBE we can learn something. George, how do we address the problem that sidebar has pointed out? With owners wearing so many hats.. who will police them under the current SMS structure?

This is the best thread we have had in a LONG time on here! Keep it up.

Fly safe all.
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Re: SMS From Another Perspective

Post by snaproll20 »

trey kule is correct.
Capitulation to tyranny does not promote democratic process. Nor does it promote George's "cooperative efforts".

Unfortunately the last two DGCAs have not promoted healthy discussion with the whole of the industry they are SUPPOSED to be supporting, therefore there has been no cooperation. Remember, contrary to current view, civil servants are supposed to be serving the public.

Withdrawing from service to hide behind paper is not service (other than self-service).

A general (and one of these ex-DGCAs was military) does not provide leadership if he does not appear before his troops. When this happens, the rot starts at the top as Cat Driver has so eloquently described.

I agree with the concept that there should be some consultation committee to run these ideas by before the stampede to get it done regardless of consequences is started. Any one of the detractors on this thread could have poked holes in the methodology and suggested a better way. Don't forget that even the Auditor General has criticized the way TC is doing this, so George should not group us together and write off our opinion as isolated and nihilistic.

Maybe we should start a new idea about people in Ottawa jumping out of tenth storey windows and encourage them to get on with it before it has been passed into law.
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Re: SMS From Another Perspective

Post by EPR »

I have a question.Do all companies have upper management and owners reviewing submitted safety alerts or reports prior to posting them to their company SMS websites?
I know ours does, and this makes many uncomfortable. In fact the reports get rewritten by our so called SMS officer, who is not an aviation professional at all ,but is infact just an office secretary who has volunteered to act in this capacity.
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Re: SMS From Another Perspective

Post by EPR »

Anymore input or opinions on this?
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Re: SMS From Another Perspective

Post by sky's the limit »

I am now definitely of the opinion that "SMS" as we now know it is a sales job... And it saddens me to see so many people buying wholeheartedly into something that is not making the industry safer, but just serving to pass the liability buck. I'm not sure how it all works in the really big outfits, but in the medium to small companies I can feel safe in my opinion that it's a sham.

Spent a couple hours discussing this with a TC inspector in the middle of nowhere last week, and his answers did very little to assuage my concerns. There is no direction, and less oversight. Anyone telling me that self-regulation is the way of the future just doesn't seem to get it, or has been removed from the front lines for far too long.

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Re: SMS From Another Perspective

Post by snaproll20 »

yes, Clunk, I think yours is one of the initial stories that will be repeated time and again.
Someone has said SMS is the flavor of the month and that is the way TC has behaved the past 10 years or so. Fiddle a bit here, tinker a bit there.
Doing all of this paperwork does not substitute for real hard core efforts to be safe.

Most 703, 704 operators do not have the resources to throw at this new problem. It is a problem.
I tried to help a friend put together an SMS but l was completely stymied by the sheer baloney of the whole thing. In the meantime, I hear that paperwork at TC does not get tended to because SMS is paramount to everything else. That is why I think SMS shoots itself in the foot.

Like yourself, I had many years and hundreds of thousands of hours with a clean safety record. Much of this flying was challenging, not a to b to c paved landings. This was not achieved by putting pilots through paper turmoil, but dedicating time and effort to ensure they understood their jobs and establishing commitments to safety. At one company, it too was thrown out by paperwork and I just wished I could publish that story.

You rightly finger TC for hiring people who should never be entrusted with responsibility...even as janitors. Hiring failures and people with personality problems merely shows they have low standards. The lack of morality and adherence to the civil service code (at a minimum!!!) by Ottawa is astonishing. Now they are committing the ultimate arrogance by withdrawing from their duties and responsibilities while pretending to the Canadian public that they are still safeguarding their right to safe flight.

A good TC inspector could spend less time on-site examining the true safety situation at a company that it takes to shuffle all of this paper. It would also establish a working relationship, something that has gone by the way with this faceless ghost. I wonder if there will be a TC prize for the best b.s. SMS paperwork submissions.

I am only thankful that I no longer have to face this. I guess every generation likes to think that their 'good old days' were better than the current ones, but I seriously question the direction aviation is going in in Canada.
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Re: SMS From Another Perspective

Post by Cat Driver »

The really sad part is that many good folks are simply saying "stuff it" and moving on to other fields, or in my case putting the charter aircraft back to private and only flying for the three outfits which own them, thus avoiding allmost any contact with TC and operating in a safe manner without the distractions of implementing an poorly concieved system.At one time we had a raport with DOT/TC, this is long gone now,
I am another one of this group.

As long as TCCA keeps the real thug mentality inspectors and management people we have here on the west coast I will stay as far from them as possible.

If I do by accident come n contact with them I will consider them as lower than street criminals and govern my actions accordingly.

If TC wants to start showing they truly want to do their job as it should be performed they can start by firing Dave Nowzek and replacing him with someonne that demonstrates they have integrity and are capable of performing their duties in a lawful manner.

. ..

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Re: SMS From Another Perspective

Post by snaproll20 »

Clunk.
I have heard the same thing. I believe the recent retiree from TC posting here was politely saying the same thing.

There are numerous people who are retiring or withdrawing and their expertise and experience is being lost to the industry.
I still like the idea of an oversight committee (a voluntary group) which would look at TC initiatives and pass judgement on their worthiness. I don't doubt for a moment that such a group would have said about SMS: "Yep, great ideal, but ideals rarely work in practice. We can see how this would work under 705, not only because they have the resources, but also currently already have the basics in place. For 703 and 704?....You need a different approach."
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Re: SMS From Another Perspective

Post by crazy_aviator »

Its really quite simple folks ,,,2 systems, 1 for the good companies ,,,1 for the bad companies!! SMS for those ( and SMS is REALLY SELF management System ) who are mature, integral, wise, and the other system of continous auditing, infractions, penalties and licence revokations for those companies that just wont grow up , be integral, wise !! As an example,,You CANNOT give a thousand dollars to a misfit, selfish, immature criminal and expect him/her to deliver it to its respective owner !! You CAN give a mature, wise, integral company authority to manage and oversee its own safety and standards and watch it succeed well at a distance !!!
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Re: SMS From Another Perspective

Post by crazy_aviator »

In an age of 1st world countries becoming police states, anti-terrorists camps and paranoid "big brother" dictatorial states of the NWO , How can the government curtail rights and freedoms and oversee everything , and on the other hand, 1 arm (TC) giving a whole industry self governance ??? Looking around us, since the 50s , there has been a continual downward trend in morality, personal integrity, unselfishness, apathy and ignorance. How can ANYONE expect self governance in morality , integrity, standards etc in 1 industry when EVERYWHERE else is going in the opposite direction ??? :roll:
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Re: SMS From Another Perspective

Post by crazy_aviator »

SMS is totally counter-intuitive to the SMALL company wherin the "Boss" is the director of everything ! An owner of a company that is small enough to be managed by him/herself effectively OR by him and 1-2 selected go-boys or go-girls is NOT interested in letting ANYONE else into the fold of management and control !!! Many small companies DOMs or Chief pilots are the bosses/owners little peeon and the owner has much control over that person, so there is essentially no other management than the owner/operator. A bigger company that CANNOT be managed by either 1 person or a few select folks who have little or no individual authority apart from the boss, will have the opportunity of having authority apart from 1 person and ability to be managed by a group and will allow inputs from all employees.
The small company owner/operator is essentially dictatorial BECAUSE they can be and because they feel it is necessary to protect their own company from everyone else who is obviously less equipped/capable of responsibility/Trustworthy in the owners mind.
The only way you can pry the bat away from the thug mentality is when the company grows to such a size that the boss cant effectively beat enough employees often enough to maintain his own total control and at the same time continue to effectively do all his own Director -of -everything positions !
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Re: SMS From Another Perspective

Post by Rubberbiscuit »

Interesting thread, and good points from both camps!
I agree that the full scale SMS model used and implemented by larger 704 and 705 operators won't fit the 1 or 2 airplane mom and pop operations. That said, I agree with George in that the fundamentals of SMS can be applied to all operations to improve safety and save money in one form or another. I believe self auditing through an inhouse quality assurance of sorts and promoting non punitive incident reporting can be productive and efficient as long as we don't drown the smaller operations in paperwork. Some of you on here seem to have concluded that this self auditing and non punitive inhouse reporting is a threat to safety, and a way for TC to get away from direct oversight. I do not see it this way at all. Transport will continue to audit all operators. The only thing changing is what they look for when they come knocking on your door. In the past TC would go through all your paperwork, i.e flighplans, journey log sheets, training files and weight & balances with a fine tooth comb, and some time after the fact you'd get a letter stating the findings and how much time you have to correct these sometime insignificant shortcomings. I'll make up an example. Lets say you assign someone in your 703 operation to go through every other journey log sheet and see the same mistakes come up over and over again by several pilots. Would you rather find this yourself and disclose it to TC when they come around (might not even be required), tell them you have now implemented 10 minutes of training for all new pilots in how to fill out the journey log? Or would you prefer TC find it during an audit and send you nasty letters? When TC comes around to an operator with SMS in place they will look at what you have found, what incidents you have had and what you the operator have done to ensure it does not happen again. If you are telling TC you have nothing to disclose I am sure red flags will pop up and you would find yourself under the microscope. The crook operators that where flying unsafe equipment, overloaded, into bad weather and intentionally braking CARS before SMS came around will continue to do so unless TC is sitting on the front steps. As George said, TC can't monitor every departure and flight out there . The operator always has, and must continue to take some responsibility for their actions. It comes with OC. I could mention several operators in recent times whom have either had their OC revoked or threatend to have it revoked by TC if immediate action was not taken. So to say that TC has relinquished all controll and oversight or intend too is simply wrong. A good and simple non punitive reporting policy in the Flight Operations manual will go a long ways. Then you have something concrete to take to the labour board when your boss fires you for reporting an everyday incident and doing your job in promoting safety, and trying to prevent a reoccurence, as long as there was not a blatant and intentional disregard for safety.
I am with a larger operator now and the SMS/quality assurance wheels are in full motion and working. SMS is without a doubt saving the company alot of money and future incidents that could be costly in more ways than one. I think someone needs to sit down and review the model for the smaller operators, and how SMS can be applied ther too withouth hampering an otherwise safe and efficient operation.
Stop dabbling, you damned tax-payer-wasteful bunch of hypocritical, useless, incompetent, irresponsible and confused IDIOTS!!!
Now, let me see..........how do I really feel?
Snaproll20, are you painting everyone at TC with this brush? I am a rookie compared to you no doubt, but in my 17 years of commercial flying, from the pilots seat and Chief Pilot's chair I have had nothing but positive experinces in dealing with TC. Whether it was while being ramped somewhere or during or after an audit. There are dudds in every crowd but the friends I have at TC ( although unable to change the system ) are more than compentent and professional in their job and conduct and have brought a lot to the organization through decades of esperience in 703, 704 and 705.

My 2 cents.

Flame away!
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Re: SMS From Another Perspective

Post by Sidebar »

Rubberbiscuit wrote:Transport will continue to audit all operators.
Will they? When? How frequently? They cancelled their Frequency of Inspection Policy in January 2009.

How many audits has TC done in the past year? Anybody out there? Have you been audited by TC recently?
Rubberbiscuit wrote:So to say that TC has relinquished all controll and oversight or intend too is simply wrong.
I agree. I say they've relinquished almost all control and oversight. There's still some going on, but they've moved almost totally from audits and inspections to SMS assessments, before the regs are even in force for 703 and 704 to implement SMS.
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Re: SMS From Another Perspective

Post by flyinthebug »


Snaproll20, are you painting everyone at TC with this brush? I am a rookie compared to you no doubt, but in my 17 years of commercial flying, from the pilots seat and Chief Pilot's chair I have had nothing but positive experinces in dealing with TC. Whether it was while being ramped somewhere or during or after an audit. There are dudds in every crowd but the friends I have at TC ( although unable to change the system ) are more than compentent and professional in their job and conduct and have brought a lot to the organization through decades of esperience in 703, 704 and 705.

My 2 cents.

Flame away!
No intentions of flaming you Rubberbiscuit.. but I did want to point out that *your* experiences with TC are not everyones. Like you, I have several friends working at and for TC., My personal experiences have almost all been positive.. as I (like you) have friends that do and did function as very competent TCCA inspectors. The man I respect the most in this industry, recently pulled the pin from a 23yr career with TC.

The problem with your reply is its self serving.It doesnt represent the vast majority. YOU havent had problems and YOU havent experienced the bad side. Well people like Cat Driver and many others do not hold the same opinion and have experienced TC at its worst. This isnt about personal experiences.. rather its about the lack of oversight from our regulator when it comes to the implementation of SMS. Their lack of accountability "overseeing" SMS implemented on the smaller scale is criminal. Many of your friends and mine know this but as Cat has pointed out many times.. S*it flows downhill and you gotta cut a snakes head off in order for it to die. The problem isnt so much with the enforcement guys you get ramped by or the TC inspector that did your ride yesterday.. The problem starts at the top and works its way down. Only a changing of the guard will give us the results we want. Safe and regulated skies. Nothing more or less.


Fly safe all.
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Re: SMS From Another Perspective

Post by Rubberbiscuit »

I see your point(s). Am I the only one, or does anyone else find it ironic that for all these years operators of different sizes and types cursed and swore any time there was signs of TC, a TC Inspector, or TC coming around to conduct an audit, yet now that TC is transferring some of the responsibilities to the operator people are still screaming bloody murder!

I also agree with George in that (lack of oversight and guidelines throughout implementation aside) if it was ICAO putting SMS legislation into place the tune sang would be a very different one.

I don't believe in TC babysitting. That is not to say I believe in no oversight. They never had nor will they ever have the resources to babysit every operation out there. Like I said earlier, with the application and the subsequent issuance of an OC comes a responibility put upon and accepted the operator. The operators that conduct their business in the in a professional and safety oriented manner, and promote a sound safety driven company culture from the ground up, will also enjoy and thrive under SMS.
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Re: SMS From Another Perspective

Post by Widow »

The ICAO is recommending SMSes. No mention of General Aviation though, just airports and airlines I believe.

The ICAO hasn't recommended anything to do with delegating authority either - and certainly not in the way TC is doing it, as exampled by Business Aviation and the CBAA. As Mr. Slunder reminded us all in his recent article, the ICAO standards explicitly state:
"(Member) states need to carefully consider the public interest when establishing the various safety oversight functions and to ensure that a proper system of checks and balances is maintained. The state should retain effective control of important inspection functions. Such functions cannot be delegated; otherwise, aviation personnel, maintenance organizations, general aviation, commercial operators, aviation service providers, aerodrome operators, etc. will in effect be regulating themselves and will not be effectively monitored by CAA inspectors."
Are we complying with this? IMHO, appearances clearly indicate otherwise.
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Re: SMS From Another Perspective

Post by trey kule »

Interesting about TC emplyees that recognize the need for change but are not/can not, or are unwilling to bring about the change. Seems like they fall into line, take their paycheck, supress their professionalism and dedication to the industry , and do what they are told.

How will that ever foster change?

When TC demands an operator change something it must be done...or else.

Yet TC themselves seems immune to change. They all admit things are not right with SMS, yet are doing nothing about it.

Until some of these outstanding inspectors stand up for what is right, nothing will change.

As it is now, TC is promoting a great sales job and at the same time holding the big stick of enforcement over companies to make them comply to what most believe is nothing more that an increase in paperwork (my comments are directed only to small 703 operators, not the bigger 703 or 704/705 ones)

SMS has been practiced by good operators, albeit, for the most part informally. The poor operators will just paperwhip it and keep on operating poorly. Nothing will change except more paperwork and frustration for the good operators.

As to the oversight issue, I dont think TC ever intended it to replace oversight. It is just another layer of paperwork for them to review and maybe, just maybe, keep the enforcement hounds off every little unintentional transgression. Maybe TC should be audited, and their results made available to the operators. Maybe TC should have accountable executives who would be turfed from their management positions if TC did not act in a prudent and compliant way with its own regulations. As it is now, they simply circle the wagons, and protect those who run amok in their own system. It is time they clean up their act, in a transparent and public way to show operators they are actually trying to make their operation better.


Personally, I find it offensive when someone says, well it is here, we know there are problems, but you had darn well accept it and implement it.
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Re: SMS From Another Perspective

Post by CD »

trey kule wrote:Maybe TC should be audited, and their results made available to the operators...
ICAO began auditing member states in 1996. There are links to the ICAO Flight Safety Information Exchange (FSIX) website where the audit reports are available at the following discussion:

AvCanada: Support Your Local Regulator
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Re: SMS From Another Perspective

Post by Widow »

CD, the link you supplied serves to remind us that, as far as we can tell, TC has not been audited since 2005 - before the cancellation of either the NAP or the FOIP.

For the life of me I can't find anything which tells when the next audit is/was due ... but as Mr. Maurino of the ICAO stated during the SCOTIC hearings:
I think the elimination of an inspectorate force, audits, or other conventional mechanisms that have ensured safety in aviation for over sixty years would not be applicable until we are absolutely certain that what we're removing is being replaced by a better system.
Yet this is exactly what TCCA is doing - dismantling the existing programs before it knows if the new program is better.
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Re: SMS From Another Perspective

Post by snaproll20 »

Rubberbiscuit.

Thank you for challenging my tirade ending with "IDIOTS".

Thanks also to flyinthebug and trey kule for providing some of my response.

My rage was directed at Ottawa. Seemingly, just like the Industry, the rank and file Inspectors have no say in some of the craziness that comes from the top. In all my criticisms of TC, I have made it clear (xept this time!) that there are many good people that work there. My remarks were not intended to insult them. Nonetheless, you have to wonder how TC employees rationalize going to work some days. (?????) But that has been covered elsewhere on AvCanada. (Steady pay check, etc etc.)

Preuss and at least one of his sidekicks demonstrated unequivocally to me that they were dishonest in the extreme, had no regard for the Industry, ethics, nor obedience to the Civil Service Code. We can only hope his successor does better.

What you were told is true...YOU have not experienced the bad side of TC. Please reserve judgment on many of us here who have seen the dark side. Visits from honest, straightforward Inspectors were always welcome in my days, if only to put a face to the POI. When I was young, one operator used to make a habit of punching out Inspectors. I guess he thought it was a useful introduction. It was not for 40 years that I appreciated why.

As I recently stated, I am glad I no longer have to put up with the deterioration of this Industry. To wallow in a useless avalanche of paperwork instead of providing hands-on safe operations is a dubious perspective. There is absolutely no doubt in my mind that TC is moving away from its responsibilities to the public under the Air Act. Look at all the people who have objected;

The TC Inspectors themselves, The Auditor General, many companies, ICAO,* Judge Virgil Moshansky, do you think they objected because they were not convinced?

(*have not directly, but probably should since TC failed their own SMS process, according to reports.)

SMS fits the bill for many operations but it is D_U_M_B to put it into legislation. TC will not 'approve' a SMS plan. It will only "Accept". That leaves the particular plan open to interpretation/challenge by anyone caring to. (the merry-go-round keeps turning!!!)Why in the name of common sense did TC not just put out an SMS plan across the Industry?.............The answer?...........They are trying to escape responsibility for everything. If we cannot have a government department which cannot/will not accept responsibility for its actions, why have it at all?

Thought for the day........... Can anyone forsee the time when a pilot will be fired for not contributing to SMS? (Disobeying the CARS.)
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Re: SMS From Another Perspective

Post by crazy_aviator »

Clunkdriver, do you wish to respond to my so-called rant/dissertation with either a constructive discussion/arguemernt or perhaps you wish to teach me all your wisdom in these matters ? what shall it be ? otherwise, why would you judge out of hand ?
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Re: SMS From Another Perspective

Post by Rubberbiscuit »

Snaproll20, thanks for clarifying that. To be honest I had a hard time believing that is how you felt about every individual that works there anyway! You are right, I have not seen the dark side, hope not too and may well tend to sugarcoat stuff for that reason.

I think Trey Kule said it well:
As to the oversight issue, I dont think TC ever intended it to replace oversight. It is just another layer of paperwork for them to review and maybe, just maybe, keep the enforcement hounds off every little unintentional transgression. Maybe TC should be audited, and their results made available to the operators. Maybe TC should have accountable executives who would be turfed from their management positions if TC did not act in a prudent and compliant way with its own regulations. As it is now, they simply circle the wagons, and protect those who run amok in their own system. It is time they clean up their act, in a transparent and public way to show operators they are actually trying to make their operation better.
I think the above or an designated watchdog of sorts to overlook TC as a whole, not just TC Aviation is a grand idea. Someone with some knowhow, expertise and a neutral outsiders point of view could certainly have been used before and during implementing SMS, and should/could be involved in the implementation of any new legislation or whenever there is a significant change in course planned by TC.

On that note, kudos to Widow and Snoopy for all their efforts.
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Re: SMS From Another Perspective

Post by Cat Driver »

Well people like Cat Driver and many others do not hold the same opinion and have experienced TC at its worst.


During my over fifty years in aviation I have seen both the good and the bad in TCCA.

However I was not really prepared for the shock I got once I became directly involved with their top management.

Yes there are many good people in TCCA, but they are silent when it comes to standing up to their bosses regardless of how their bosses demean the system.

Once again let me state I used the law to stand up to some of TCCA's top management and won my fight with them by proving they were guilty of abuse of power.

One of the agreements that I had with the Director General was if my allegations were found to be true he would remove both Merlin Preuss and Dave Nowzek from their offices and inform the industry that that type of management would not be tolerated by Transport Canada.

I won, neither of these people were removed.

Anyone who wishes to try and deny the above is not factual is invited to contact Ottawa and have a look at my file....

Let me know how anxious they were to take action against me for what I am alleging.

. ..

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Re: SMS From Another Perspective

Post by Pratt X 3 »

Clunkdriver; are you telling us that you are old enough to have seen Canada's first prime minister give speeches? :mrgreen:
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Re: SMS From Another Perspective

Post by Prairie Chicken »

I missed the progression of this threat, but have now read it through and found it to have been one of the best we’ve seen in a long time.

I’ve a few observations. First, you folks seem to know otherwise, but george sugar sure sounds like TC to me. Are you really sure this isn’t the new DGCA you’re chatting with?

Second, Fly wrote:
YOU havent had problems and YOU havent experienced the bad side.
In my long experience with TC, those who had bad experiences with TC usually warranted the attention. I won’t say that has always been the case, but usually.

Interestingly, it also leads to an observation rubberbiscuit made which I’d also noticed:
for all these years operators of different sizes and types cursed and swore any time there was signs of TC, a TC Inspector, or TC coming around to conduct an audit, yet now that TC is transferring some of the responsibilities to the operator people are still screaming bloody murder!
Kule wrote:
Interesting about TC emplyees that recognize the need for change but are not/can not, or are unwilling to bring about the change. Seems like they fall into line, take their paycheck, supress their professionalism and dedication to the industry , and do what they are told.
Darn Kule, you are management! Do you always do what your line pilots & maintenance guys figure you should do? Do you take direction from those who report to you? I’m sure you don’t; nor should you. (But you darn sure should be listening!)

Kule also says SMS has been practiced by good operators, albeit, for the most part informally. The poor operators will just paperwhip it and keep on operating poorly. Nothing will change except more paperwork and frustration for the good operators. And I agree whole heartedly.

Snaproll mentions
the rank and file Inspectors have no say in some of the craziness that comes from the top. In all my criticisms of TC, I have made it clear (xept this time!) that there are many good people that work there. My remarks were not intended to insult them. Nonetheless, you have to wonder how TC employees rationalize going to work some days. (?????)
Snap, I always felt I had a better chance to make positive changes from within the organization than from the outside.
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Last edited by Prairie Chicken on Fri Jul 31, 2009 3:40 pm, edited 2 times in total.
Prairie Chicken
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