Cargo Coordinator

[northstarair]

Location - Thunder Bay, ON
Status - Full Time, Permanent
Start Date - TBD
Application Deadline - TBD
Compensation - $20.26
Competition # - 2025-020

Description: This dynamic, multi-faceted position serves as the vital link between commercial services and flight operations for charter and cargo related business. The Cargo Operations Coordinator is responsible for providing customer sales information, communicating aircraft capabilities and pricing. Additionally, they must ensure pre-flight planning is in place, including ground support at NSA’s northern locations and departure/arrival notifications. Coordinators will maintain clear lines of communication with flight crews, reservations, charters, cargo, maintenance and customers as required regarding daily operations.

Key Responsibilities:
• Provide timely cargo quotations and general inquiries, including aircraft capabilities and pricing
• Coordinate with customers to ensure timely payments for freight shipments
• Plan ground service requirements in accordance with flight operational and customer demands
• Formulate and execute irregular operation recovery plans
• Follow up with customers to ensure service levels are met
• Liaise with flight crews, base staff and northern stations to ensure efficient daily operations
• Liaise with customers regarding aircraft arrival times
• Perform and uphold North Star’s Customer Service Standards to both internal and external customers
• Any other related duties as assigned

What We’re Looking For:
• High school diploma or equivalent is an asset
• Ability to work well under pressure
• Excellent verbal and written communication skills, with the ability to present ideas clearly, and uphold the highest degree of professionalism
• Basic mathematical skills
• Strong critical thinking skills
• Able to work effectively as a part of a team as well as independently
• Strong computer literacy, including working with Microsoft Office (Excel, Word, Outlook)
• High level of attention to detail
• Excellent organizational, time management and prioritizing skills
• Ability to communicate in Oji-Cree or Ojibway is an asset
Working Conditions
• Overtime as required
• Weekend work may be required

Benefits

• Life Insurance
• Dental Care
• Paid time off
• Profit Sharing Program
• RRSP
• Employee Stock Purchase Plan
• Employee Value Program
• Flight Benefits
• Vision Care
• Business Casual dress code
• Retirement Plan
• Dental Care
• On-site Parking
• Disability Insurance
• Employee Assistance Program
• Extended Healthcare


Please send your cover letter and resume to employment@northstarair.ca
Ensure the email subject line is titled “Cargo Coordinator” to distinguish from other emails