Air Canada

Out of Control · Post by **Out of Control** » Mon Jun 27, 2005 9:43 pm

If you are really bored in your hotel room and you want some entertainment. Try calling AC and see if you can get an agent to talk to. After about 5 min of a computer talking you finally get put on hold. I have been on hold now for 27 min. And still holding. I guess this is why AC is always asking for bail out money because it is damn near impossible to take my money and book a ticket. Oh well, West Jet always answers.

Out of Control · Post by **Out of Control** » Mon Jun 27, 2005 9:53 pm

Got threw after 38 min. Well done AC

DA900 · Post by **DA900** » Mon Jun 27, 2005 10:04 pm

Sorry that flight is over booked we can put you on standby!

gelbisch · Post by **gelbisch** » Mon Jun 27, 2005 10:23 pm

Funny, I went through the same thing today with my insurance carrier. Maybe it's just big business?

Hun IN the SUN · Post by **Hun IN the SUN** » Mon Jun 27, 2005 10:52 pm

Try booking online there Out of control

Rebel · Post by **Rebel** » Tue Jun 28, 2005 3:14 am

Why would anyone use the telephone when you can use the Air Canada web site to book a ticket. Its fast informative cheap and convenient. You can even print out your boarding pass 12 hours before your flight.

Oh yeah most hotels offer internet services if you forgot to bring your laptop..

Are you sure you don't work for WJ? Me thinks you do...

LostinRotation · Post by **LostinRotation** » Tue Jun 28, 2005 3:16 am

Out of Control wrote:If you are really bored in your hotel room and you want some entertainment. Try calling AC and see if you can get an agent to talk to.

Something tells me he didn't have a computer handy.

-=0=LIR=0=-

Jaques Strappe · Post by **Jaques Strappe** » Tue Jun 28, 2005 4:06 am

Out of Control wrote: I have been on hold now for 27 min.

Something tells me he did.

Either way, there is no excuse to be on hold that long. It seems to be the norm these days. Virtually impossible to speak to an actual human being.

Ryan Coke · Post by **Ryan Coke** » Tue Jun 28, 2005 4:51 am

Jaques Strappe wrote:
Out of Control wrote: I have been on hold now for 27 min.
Something tells me he did.

desksgo · Post by **desksgo** » Tue Jun 28, 2005 5:19 am

Out of Control wrote:Say again, your coming in stupid

Does anyone else appreaciate the irony present in this statement?

Schlem · Post by **Schlem** » Tue Jun 28, 2005 7:46 am

Here's an unpleasant AC experience from last night...

Went to pick up a friend who was arriving on an AC flight from YUL...

Waited at the baggage carousel for her bags, 2 came off and a third was still to come. Many other people were also waiting patiently watching the belt go round and round with the same unclaimed baggage and nothing new being put on. So, fed up with waiting after about 15 minutes, went to ask an AC employee if all the bags had come off the flight. He went back to check and when I saw him return he said there were no more bags and then promptly went to his office. I sent my friend to the baggage service area to make her claim and she was taken care of.

Now, after knowing that bags were bumped when they left YUL, not at any time did anyone from AC make an announcement that the bags were in fact bumped and they seemed to have no problem with watching the pax stand around the carousel waiting for their non existant bags to arrive.

One simple announcement is all that was needed but instead they pissed everyone off... good customer service!

Rubberbiscuit · Post by **Rubberbiscuit** » Tue Jun 28, 2005 8:07 am

Not to bash anyone, but Friday on the news they were saying AC lost all the bags belonging to some softball team from South America somewhere that came to T.O. for a tournament. Supposedly they ended up cancelling all their games!

Gear Up · Post by **Gear Up** » Tue Jun 28, 2005 11:02 am

Further entertainment can be had if you go to YVR domestic dep level. Grab a sandwich at subway and watch the AC aircraft arriving and having to wait several minutes for the ground to show up and bring them into a gate. I just sit there and shake my head at this sort of crap.

172pilot · Post by **172pilot** » Tue Jun 28, 2005 11:28 am

doesn't WJ usually answer almost immediately?

Lanky Pilot · Post by **Lanky Pilot** » Tue Jun 28, 2005 11:44 am

yeah westjet is soooo great!

Gear Up · Post by **Gear Up** » Tue Jun 28, 2005 12:41 pm

Oops......ground "crew" to show up.

Gurundu the Rat · Post by **Gurundu the Rat** » Tue Jun 28, 2005 12:46 pm

I had el presidente on board the other day. Gate agent...on time. Ramp crew...working hard. Door closed 5 minutes before departure. Ground crew at the arrival gate. Pax agent waiting for flight on arrival. everything was amazing and ran like clockwork. Incidentaly the rest of the day was crap as usual.

BTD · Post by **BTD** » Tue Jun 28, 2005 2:50 pm

It happens everywhere. Good days and bad. To everyone.

Bede · Post by **Bede** » Tue Jun 28, 2005 4:42 pm

I have to say, over the past few years I have been more impressed with AC service than with WestJet. My wife and I have a young daughter and we travelled on bothAC and WJ. WJ has always had good service, but the AC crews went above and beyond - every time.

. ._ · Post by **. ._** » Tue Jun 28, 2005 9:46 pm

What about getting a rotary dial phone?

. ._ · Post by **. ._** » Tue Jun 28, 2005 9:47 pm

What about getting a rotary dial phone?

sprucemonkey · Post by **sprucemonkey** » Tue Jun 28, 2005 10:51 pm

you'd get through right away because you can't press "0".

They're both the same as far as domestic customer service is concerned..........but I'll suppport the red team so they'll get out of the "red".

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