WestJet, how I loathe you!

grouchy · Post by **grouchy** » Sun Mar 28, 2004 12:14 am

3 hours late getting my 70 yr old diabetic mother on her scheduled flight times without so much as a meal ticket when she had to sit around the airport waiting for them to get their act together.

it CAN work both ways.

wallypilot · Post by **wallypilot** » Sun Mar 28, 2004 1:38 am

agreed...i've been screwed over by westjet as well. I fly a lot as a passenger, though, on both WJ and AC, and I find that AC consistently f*cks things up, where as wj it has happened only rarely.

mysidesdone · Post by **mysidesdone** » Sun Mar 28, 2004 3:57 am

I thought this forum was for people in aviation!??

Surely somebody who works in aviation would realize that a three hour delay is a small time hiccup comapred to what can happen? If an airline started dishing out meals and hotels everytime a the weather got bad or servicing was needed...

Actually I did work for one independant company that did actually pay for any missed connections! They lasted a couple of months.

gelbisch · Post by **gelbisch** » Sun Mar 28, 2004 6:37 am

i think the point is, though, as mentioned... it DOES work both ways. i've flown westjet and a.c. quite often, and i've had grouchy, unpleasant flight attendants just as often on westjet as on a.c. each airline has its own approach to moving people from a to b, and neither is perfect. good points, wally and grouchy.

Go Guns · Post by **Go Guns** » Sun Mar 28, 2004 7:07 am

Grouchy,

Unless things have changed @ WJA, if your Mother was more than 2 hours late arriving @ her destination she should be recieving a written apology in the mail and a credit file (I can't remember how much).

cyyz · Post by **cyyz** » Sun Mar 28, 2004 8:38 am

gelbisch wrote:i think the point is, though, as mentioned... it DOES work both ways. i've flown westjet and a.c. quite often, and i've had grouchy, unpleasant flight attendants just as often on westjet as on a.c. each airline has its own approach to moving people from a to b, and neither is perfect. good points, wally and grouchy.

But you'll pay half the price for crappy service from WJ..

wallypilot · Post by **wallypilot** » Sun Mar 28, 2004 12:03 pm

You know, while it is aviation, as mysidesdone says, there are airlines in the world that actually have great customer service. You're right that delays are sometimes unavoidable, but many airlines in the world will try and help you out as much as they can to at least make so recompense.

In some places, you still feel like the company actually thinks about giving good customer service. LanCHile, Cathay, among others come to mind. AIr Canada is trying to compete with these types and doing a piss poor job, if you ask me.

grouchy · Post by **grouchy** » Sun Mar 28, 2004 2:52 pm

For the guys who got the point "well done"

Gelbisch quote "i've had grouchy"

YOU WISH!!

(taken totally out of context for a laugh)

WJGirl · Post by **WJGirl** » Sun Mar 28, 2004 7:31 pm

Just to clear something up. If your mother was delayed for 3 hours due to maintaince then she would have received a future credit as well as a meal voucher. If the delay was to weather then no comp is given as that is not controlable. Sure WestJet isn't prefect but we sure get thanked a lot even after a strip has ben torn off us from a passanger. I'd live to see an ac agent keep a smile on their face.

Kosiw · Post by **Kosiw** » Sun Mar 28, 2004 8:13 pm

Now I know WestJet is a cult.......smiling or keeping cheerful while being yelled at by customers....hmmmmmm......isn't that the kind of training the JW's, Mormons or Hairy Crishna's (sp) get when going door to door......keep sipping that Kool-Aide

cyyz · Post by **cyyz** » Sun Mar 28, 2004 8:33 pm

smiling or keeping cheerful while being yelled at by customers....hmmmmmm......isn't that the kind of training the JW's

McDonald's and every other place in the world places the customer usually as #1...

But you're not supposed to "smile" and be cheerful, the point is to fix/solve the issue, why is this "moron" yelling at me? How do I get him to stfu and leave me alone..

Solve his problem...

gelbisch · Post by **gelbisch** » Mon Mar 29, 2004 3:16 am

a.c. is the more expensive ticket... but they offer more in-flight. some people prefer that. i can't imagine flying overseas the no-frills way... i'd be way past stir-crazy by the time we arrived. two different airlines, two different ways of doing business. a lot of folks dislike a.c. 'cause they (a.c.) have given them reason to... and then there are a LOT that dislike them just 'cause it's the cool thing to do in canada. lots of room on that bandwagon. my point is... a.c. is not perfect, and--shocking as this may be--westjet is also not perfect.

Beacon Final · Post by **Beacon Final** » Mon Mar 29, 2004 5:44 am

Ok,

Let me set you all straight. WJ like any airline in history is not perfect. They can not control the weather.

1. AC is more expensive and they do not offer more in flight, unless you consider $40 plastic chicken and rude f'*kin Flight Attendants a plus.
Besides WJ will have satillite TV soon and all their 700 series have extra leg room. Also at AC you pay upto $25 for the actual paper ticket.

2. WJ is not a cult, they hire good people that like what they do and for the most part care about others. Unlike AC, where if you show up a little late they just yell at you till you do miss your flight!!

3. Oh and grouchy, like WJgirl said, you do not get anything if it is because of weather. And did your mother tell them she was diabetic? They don't read minds.

4. WJ is the best airline since WARD Air, Nova or Air Atlantic. And they are the best and safest airline now. Second best OTP in North America and voted second most respected company in Canada 2003, after the RBC.

5. Oh and grouchy if you don't like the service WJ gave your mother send in a letter explaining what happened. Give the date and flight number. To get the address call the number in the phone book.

Don't go bad mouthing one of the few airlines that is keeping this industry above water in Canada. Your entitled to your opinion but just think before you type. Maybe you would be happier with just Air Canada as the only carrier in Canada. Just like the Nazi's were the only political party in Germany!!!!!

Grouchy I dont know you , and I am sure your a ok guy and all. I am betting you don't have 4000 hours. But when you do I bet you will want to work at WJ. I don't think I have met any pilots that brag more about the high level of training as WJ pilots do.

End note: Just be happy WJ, and Canjet type carriers are here!!!

Beacon Final

PS: BOO YA!! violent flame

rightseatwonder · Post by **rightseatwonder** » Mon Mar 29, 2004 6:43 am

"Just like the Nazi's were the only political party in Germany!!!!! "

thats funny.....theres an internet law out there (forget what its called) thats states..."the longer a chatroom thread continues, it inevitably will invoke the Nazi's or a compare somebody to them..." etc. funny how that seems to happen.

gelbisch · Post by **gelbisch** » Mon Mar 29, 2004 8:48 am

nice.

Blastor · Post by **Blastor** » Mon Mar 29, 2004 9:35 am

gelbisch said:
a.c. is the more expensive ticket... but they offer more in-flight. some people prefer that. i can't imagine flying overseas the no-frills way... i'd be way past stir-crazy by the time we arrived. two different airlines, two different ways of doing business. a lot of folks dislike a.c. 'cause they (a.c.) have given them reason to... and then there are a LOT that dislike them just 'cause it's the cool thing to do in canada. lots of room on that bandwagon. my point is... a.c. is not perfect, and--shocking as this may be--westjet is also not perfect.

*Westjet will offer, starting at the end of April, "Live Satelite TV" in every seat back of every seat on every B737-700 aircraft. That's 40 chanel you can surf to your heart's content. LIVE TV is a Canadian first and only available on Westjet.

*On Westjet there's no "rubber chicken", "mystery meat" and "lukewarm noodle". You can bring your lunch with you if you want to.

*You're correct. Westjet is different

*You're correct. Air Canada screwed over the flying public for years. You know what they say about Karma?

*Westjet CARE. That's why The B737-700 has 136 seats instead of 140. More legroom for the Guest.

*Westjet has become succefull without a single penny from the taxpayers.

*Westjet is not perfect. I agree. I wish they go to Barbados...

ADIRU · Post by **ADIRU** » Mon Mar 29, 2004 11:44 am

Beacon Final and Blastor, well done. You said exactly what I was thinking.

WJGirl · Post by **WJGirl** » Mon Mar 29, 2004 12:17 pm

Seems like your the only one with something aganist WestJet. And your right it's not perfect but close enough to it

NO LINK* · Post by NO LINK* » Mon Mar 29, 2004 9:17 pm

I have an idea. Let's start a TV show. It can take place in a terminal and follow the airline people around. Yeah it will be great to see all the stuff that happens behind the scenes........

Bubbles · Post by **Bubbles** » Tue Mar 30, 2004 8:14 pm

hey beacon final!
I do know Grouchy, and he DOES have at least 4000 hrs, and I couldn't care less if he wants to fly for WJ or not. what the hell difference does that make? I have about 6000 hrs and I don't want to fly for them. who cares about their training? F#@K!
they're not the end all be all of aviation all of the sudden, fer chrise sakes! get over it! Oh if only you could give Clive a bj, huh?

cyyz · Post by **cyyz** » Tue Mar 30, 2004 10:24 pm

Bubbles wrote:hey beacon final!
I have about 6000 hrs and I don't want to fly for them. who cares about their training? F#@K!
they're not the end all be all of aviation all of the sudden, fer chrise sakes! get over it! Oh if only you could give Clive a bj, huh?

LoL, I think some of us are looking at it from a flying FOR them perspective and others are looking at it from a fying WITH them.

Beacon Final · Post by **Beacon Final** » Tue Mar 30, 2004 10:46 pm

That was not my only point...... learn to read and spell.

Oh and for the BJ thing, your the one with the name bubbles!!!

Maybe you should take your 6000hr and attitude and apply to the red guys!!! You would fit right in.

bootyshake

gelbisch · Post by **gelbisch** » Wed Mar 31, 2004 7:46 am

Blastor wrote:Westjet will offer, starting at the end of April, "Live Satelite TV" in every seat back of every seat on every B737-700 aircraft. That's 40 chanel you can surf to your heart's content. LIVE TV is a Canadian first and only available on Westjet.

kudos to westjet. zero points for originality, but it's a good move that'll certainly make the pax happy.

Blastor wrote:On Westjet there's no "rubber chicken", "mystery meat" and "lukewarm noodle". You can bring your lunch with you if you want to.

a bandwagon accusation that i do not accept. in the early 80's when the food seemed to match the tacky upholstery... yes, economy meals were not the best. in the last ten years or so, though, i have not once had a meal on a.c. that i did not find at very least acceptable... if not downright enjoyable. and one way or the other, it beats "harvest mix" or a cookie.

Blastor wrote:You're correct. Westjet is different

wow... hard to argue with the superiority of westjet so patently obvious in that statement...

Blastor wrote:You're correct. Air Canada screwed over the flying public for years.

how? another statement that tumbled straight off the bandwagon.

Blastor wrote:Westjet CARE. That's why The B737-700 has 136 seats instead of 140. More legroom for the Guest.

uh huh. i'm 6'5", so hey, i appreciate legroom. this is a wonderful feature to be offered. HOWEVER... westjet is a business... it wants happy pax who will return and create profit. i do not in any way intend this a slight, but i highly doubt that beddoe's mission in life is to make travelling canadians happy. i don't think you can really make money without being somewhat shrewd and being largely concerned with only the bottom line.

Blastor wrote:Westjet has become succefull without a single penny from the taxpayers.

okay, well... tca/a.c. has been around a long time. it's operated since the infancy of air travel (arguably) and is viewed by many as canada's flag carrier. of course there is going to be government involvement. and with any government involvement comes the inevitable waste of taxpayer's dollars. is this is a situation particular to canada... or even just to air canada domestically? nope. i'm not well enough schooled in aviation history to venture much more of an argument... but a.c. is no longer a crown corporation and that is that. the government will always be involved in aviation... it's a necessary evil.

Blastor wrote:Westjet is not perfect. I agree. I wish they go to Barbados...

give it time...

SO... my family (myself excluded) has worked at a.c. since the 40's. i'm admittedly biased, but still take pride in the company and wish it all the luck in getting its act together. there are a lot of hard-working, dedicated, professional people who've given their lives to air canada.

westjet, in my opinion, provides a different service. they do it very well, and i sure hope it continues. whole new markets are opened, and more flying jobs are created. folks who work at westjet feel valued by their employer and love the company, and that's a hard thing to find. i don't knock westjet! what i do not understand is why westjet employees/advocates are so offended by those of us who are NOT wholly taken by the airline's ethos and not interested in working there.

a.c. is not in real good shape right now, granted... and hey, maybe this argument will be entirely academic if in six months the red team's no longer even around (not that i believe that). the fact remains, though, that there are many good guys and gals who put their all into moving a.c. machines around... and do so in a fashion that gives air canada a very good reputation internationally. it's only on home turf that we love to hate 'em. these folks are not satan-spawn... honest! it's capitalism: a.c. does what they do, westjet does what they do, and hopefully (if unlikely) each will prosper.

and now... i have to go pick up my girlfriend before i get any more late and into any more trouble...

Bubbles · Post by **Bubbles** » Wed Mar 31, 2004 10:36 am

you got my point, gelbish. some of these WJ wannabes have the attitude that WJ has some patent on running an airline properly and you'd have to be crazy to not want to fly for them (with them, for yyz's sake).

FA28 guy · Post by **FA28 guy** » Wed Mar 31, 2004 1:56 pm

Got say gentlemen hide sight is always 20/20. I bet you could all run iy better. Airline have to pay there bills or they close ask C3 guy etc. I'm sorry about your grandmother maybe someone should have made special arrangments if she needed help. You know carry spare food drugs ask ground staff for help. Airline do not plan being late usually because of a reason.

Now the important part I'll bet that if AC or WJ opened up the door now most of the gentleman above will get in line resume in hand with only good things to say. It a business a lot of my friends work for those 2 airlines and I know they don't get up in the morning saying '"'m going to screw some old lady today". On the other hand some gentleman think it's cool to complain and bitch.