Say What You May About AC....

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sky's the limit
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Say What You May About AC....

Post by sky's the limit »

But this is the third straight flight on West Jet this year that's been delayed by a significant margin...

Looking at the board and it seems most WJ flights are delayed right now, anyone got a reason?

Guess I'll continue with AC whenever possible.

stl
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ziggy
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Re: Say What You May About AC....

Post by ziggy »

Thank you for updating us on your future travel plans.
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the original tony
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Re: Say What You May About AC....

Post by the original tony »

I like his travel plans. Like i said before, anytime AC gets good publicity I'll take it.
Anytime we are in the news or a thread is written, it's usually got the same tone, shit.
Thanks STL, hope to see you on our flights more often.

Tony
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Rockie
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Re: Say What You May About AC....

Post by Rockie »

It really is working like a well oiled machine, and it is a rare event to not push on time or 5 minutes early.
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Re: Say What You May About AC....

Post by sky's the limit »

Yes, I do choose AC whenever possible. I seem to have the worst luck on WJ, not sure the reason, but there you have it. Perhaps my WJ Karma took a hit in a previous life... who knows.

AC has never lost my bags, even when moving back to Canada from far flung places with piles of luggage, they are on-time always (for me anyway), and for the most part I'm OK with the service end, crusty ticket agents aside. That said, North American carriers have a long way to go on the world stage in terms of service compared to some of the airlines I frequent, including KAM Air out of Afghanistan last year - really...

I've had AC bend over backwards for me a few times - which I greatly appreciated at the time, mostly on international flights, but after almost four decades of traipsing around the world I'm a pretty happy AC customer when I choose to fly them.


stl
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Re: Say What You May About AC....

Post by altiplano »

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Last edited by altiplano on Thu Aug 12, 2010 11:26 pm, edited 1 time in total.
balfour
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Re: Say What You May About AC....

Post by balfour »

Maybe you should move this to the WestJet forum. You'd get a better reaction there.. Image idiots.
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KAG
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Re: Say What You May About AC....

Post by KAG »

AC has a good product.
This is just a little reminder to us Westjet folks to keep doing what were doing and not get complacent or cocky.
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Re: Say What You May About AC....

Post by jjj »

Westjet sucks then Air Canada sucks then Westjet sucks again....

Everytime some chimp with a sense of entitlement has their little world disrupted they feel they should get on here and vent - weak.

Get a life.

Cue the next little chimp....

"Westjet (insert hot air here) and AC (insert hot air here).
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Re: Say What You May About AC....

Post by wallypilot »

KAG wrote:AC has a good product.
You're just being diplomatic.

Depends on what you are comparing it to. For sure compared to most USA domesitc travel, AC wins hands down. Unfortunately, on Interantional routes it's competing against many state supported airlines (at least on the Asia side, anyways). So I don't begrudge them the lower service levels on asia side. On the European side, I haven't travelled in a couple years, so I don't know if it has improved or not.

But with the ridiculous booking system, that is supposedly a "simplified fare structure"? I personally still think their "simpified" fare structure is far too complex. Apparently, if I don't want to collect aeroplan miles on my flight and save the 3 whole dollars, i have to sign up for an aeroplan number...WTF?? If I don't want to collect points, I probably don't have(or at least don't want) an aeroplan account.

AC still has a ways to go to have a "good" product, IMHO. Westjet, while far from perfect (all airlines are far from perfect), has a pretty good product in the whole gongshow context that we call commercial aviation.
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sky's the limit
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Re: Say What You May About AC....

Post by sky's the limit »

Amazing.

The brand loyalty in our industry never ceases to amaze me.

If several of the people replying to this thread actually work at either of these outfits then it's worse than I thought... grow up!

Regardless, after a two hour + delay and getting stuck listening to a myriad of bad jokes at midnight, we made to our destination, as did our bags which seems to be a bonus these days wherever one travels.

And for JJJ, a "sense of entitlement" as you put it, is exactly what you pay for my friend. Perhaps someone never explained to you the concepts of customer service, it's not about you, hate to break it to you.

stl
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Re: Say What You May About AC....

Post by Machiavelli »

stl, some details please:

Were you given any reason for the delay? 2+ hours is indeed significant and you should have been told.

If not, maybe I can help- to and from where were you traveling and when?
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Re: Say What You May About AC....

Post by macbainz1 »

sky's the limit wrote:

Looking at the board and it seems most WJ flights are delayed right now, anyone got a reason?


stl
cos most westjet pilots are on this dam website :!:
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Re: Say What You May About AC....

Post by jjj »

S T L is a mod?

Wow.

What a great thread you have started - I'm impressed.

I guess every team has at least one warm body that rides the bench, why should Avcanada be any different?
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Re: Say What You May About AC....

Post by double-j »

The vitriol on this website never ceases to amuse me.

Carry on children.
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sky's the limit
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Re: Say What You May About AC....

Post by sky's the limit »

jjj wrote:S T L is a mod?

Wow.

What a great thread you have started - I'm impressed.

I guess every team has at least one warm body that rides the bench, why should Avcanada be any different?

Yawn.... :roll:

stl
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sky's the limit
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Re: Say What You May About AC....

Post by sky's the limit »

Machiavelli wrote:stl, some details please:

Were you given any reason for the delay? 2+ hours is indeed significant and you should have been told.

If not, maybe I can help- to and from where were you traveling and when?

Thanks for asking.

No, we weren't given any details, but I asked the FA and she said she thought the plane may have originated in Halifax but wasn't sure, and given the time of year delays out of NS are standard. As I say, it must be a Karma thing with the last three trips being delayed. Do they change route structure in the winter to accommodate the inevitable delays in NF and NS each year?

Either way, bags made it and we made it, so no worries in the end.

Poor JJJ and others can't seem to see any value in asking customer service based questions, too bad, might be more room for improvement - god knows we need it in Canada across the board, aviation or not. I can only speak to my own experience, and as stated AC is never late (for me, but I've probably just cursed myself) and WJ has been on a number of occasions - it's a fact. Both carriers in this country pale in comparison to some of the world's airlines, and the only way to change the situation is accept the fact and work to improve it. Getting your back up at the suggestion you have some way to go in terms of customer satisfaction is going to get you nowhere, but what do I know?

stl
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jjj
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Re: Say What You May About AC....

Post by jjj »

Man this is boring,

STL, ask a polite/intelligent question and you will get a polite/intelligent answer.

When you frame a question where at the root of it you are just taking jabs and trying to start another AC vs. WS rant - you will get the gears from people like me.

Troll.

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Re: Say What You May About AC....

Post by Rockie »

According to this:

http://www.westjet.com/guest/en/experie ... ance.shtml

Westjet's on time arrival percentage has taken a big hit. 67% for the last 30 days compared to 80% for the last 90 days. What's happening that's different? Is your new system causing delays, because if that's it then I'm sure you will get it sorted out in time.

What I would like to know is why you only compare yourself to American carriers for OTP. Why not any Canadian carriers?
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sky's the limit
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Re: Say What You May About AC....

Post by sky's the limit »

jjj wrote:Man this is boring,

STL, ask a polite/intelligent question and you will get a polite/intelligent answer.

When you frame a question where at the root of it you are just taking jabs and trying to start another AC vs. WS rant - you will get the gears from people like me.

Troll.

3 2 1

"Ladies and gentlemen, I give you sky's the limit."

Hey,

If you can't handle the truth....

You are correct in one regard however..... Zzzzzzzzzzzzzzzzzzzzz

So, what's the cause of the on-time issues then?

stl
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Re: Say What You May About AC....

Post by Four1oh »

Rockie wrote:What I would like to know is why you only compare yourself to American carriers for OTP. Why not any Canadian carriers?
Last I heard, AC didn't report their OTP to the standard everyone else uses, so WJ reports to the same standard the rest of the list does. That way we get an apples to apples comparison(except against AC)
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Re: Say What You May About AC....

Post by jjj »

Most of the delays seem to be related to the Sabre cut over.

Anyhoo,

I'm back to work tomorrow so you have a 3 day reprieve from JJJ.

Enjoy the time off.
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Re: Say What You May About AC....

Post by square »

I fly airlines 4 times a month. I take the cheapest ticket. I've been delayed by both airlines, AC seems a little worse but they give me one free drink when I've been delayed over x amount of time so OK that's nice. One free dollar for me awesome.. (more free dollars would be better.)

They both get me from A to B, I can't say I'm really that picky.. the whole debacle with competing opinions seems kind of retarded to me, to be honest. They're doing their jobs, nobody's doing anything ridiculous like cancelling flights out of hissy fits etc so I don't complain, because personally, I've delayed flights for periods of DAYS people. I made a troupe of 4 fishermen wait at the airport right in front of me for 3 days. I could've basically ruined their whole trip and cost them tons of money without blinking an eye, but their boss gave them a bit of leeway to stay out of town.

So yeah.. if I get delayed 30 minutes cause there's a lineup at the de-ice bay, or because YVR Airport Authority doesn't understand that you need snowplows in the winter in fucking Canada, I'm not really gonna hold it against them. These guys provide fair value and I'm happy with both airlines. It's not only the fastest, but the cheapest and the safest way to travel, so f off if you're gonna go railing against the best friends of the traveling public. Let's leave the mudslinging to the news outlets and PR firms.. we're all in this boat together.
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Re: Say What You May About AC....

Post by Rockie »

Four1oh wrote:
Rockie wrote:What I would like to know is why you only compare yourself to American carriers for OTP. Why not any Canadian carriers?
Last I heard, AC didn't report their OTP to the standard everyone else uses, so WJ reports to the same standard the rest of the list does. That way we get an apples to apples comparison(except against AC)
Well I just learned a couple of things. First, Air Canada does measure their OTP the same as everybody else and does report it. Second, it seems there is no Canadian comparison, only an American one. So Air Canada only compares itself to American carriers just like Westjet does. If we want to know how the two compare to each other we have to look at the numbers separately, like this:

http://www.aircanada.com/en/about/otp/index.html

http://www.westjet.com/guest/en/experie ... ance.shtml
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Re: Say What You May About AC....

Post by flying4dollars »

I've flown both carriers a fair bit. Do I have a preference? YES! Whichever offers the best departure/arrival time closest to suit my needs for the trip.

Really, I've had good and bad experiences on both. Mostly good, VERY seldom has it been bad to the point where I've been disgruntled. When flying AC with stopovers, I've had my connecting ticket given to me with no seat number. This has happened 4 times within the last 2 years. 3 of those times, I was moved to business class for their mistake. That's service. WestJet employees are all very polite and cheerful. I've had pleasant conversations, interactions and experiences with them. I know AC's attitude is a bit different, but it doesn't disgust me. Maybe thats just my luck, or the fact that as soon as the gear is up and the view is boring, I go to sleep put on my "wake me up when we get there" mask.

In either case, I will still continue to fly either carrier without hesitation.
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